Luxury Reservations & Guest Experience Consultant

Sea Island Company; Saint Simons Island (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sea Island Company seeks a Sales Experience Consultant to handle room, dining, and activity reservations across The Cloister, The Lodge, The Inn, Cottage Rentals, and all spa, restaurant, and activity outlets. The role requires expert knowledge of resort operations, policies, and guest services, delivering Forbes Five-Star standards through phone and email interactions.

Responsibilities include managing guest information, processing payments, and following up on leads.

Qualifications

• High-volume reservations experience.
• Proficient with reservation systems and processes.
• Strong written and verbal English communication.

Responsibilities

• Make, modify, and cancel room, dining, and activity reservations.
• Enter guest information accurately into reservation systems and process payments.
• Manage multiple reservation software (Resort Suite, Res Diary, Opera, NAVIS).
• Handle high-volume calls with professional phone etiquette.
• Maintain knowledge of Sea Island offerings and policies to answer guest questions.

Skills

Customer service

Phone etiquette

Lead follow-up

Multi-tasking

Communication

Tools

Resort Suite

Res Diary

Opera

NAVIS

Job description

Sea Island Company seeks a Sales Experience Consultant to handle room, dining, and activity reservations across The Cloister, The Lodge, The Inn, Cottage Rentals, and all spa, restaurant, and activity outlets. The role requires expert knowledge of resort operations, policies, and guest services, delivering Forbes Five-Star standards through phone and email interactions.

Responsibilities include managing guest information, processing payments, and following up on leads.