Five-Star Resort Retail Associate

Sea Island Company; Sea Island (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sea Island Company in Sea Island, GA is seeking a friendly Retail Sales Associate to greet guests and members, assist with the selection and purchase of merchandise, and provide information in person and by phone. You will promote the Sea Island legacy of warm hospitality and ensure compliance with company policies.

The role requires a minimum two years of retail sales experience, excellent communication skills, and the ability to handle money and close sales using the Resort Suite POS system.

Qualifications

• Minimum two (2) years retail sales experience required.
• High School Diploma or equivalent credentials preferred.
• Must be at least 18 years of age.
• Excellent communication skills, both written and verbal.
• Ability to work simple math calculations.
• Must have ability to accurately handle money, make change, process credit card transactions.
• Ability to effectively operate Resort Suite POS (point-of-sales) system.
• Proficient in Windows XP and Microsoft Office software applications such as Word, Excel, and Outlook preferred.
• Proficient with peripherals, copier, fax, telephone and calculator.
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust).
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers.
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively.
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment.
• Ability to easily adapt to organizational and environmental changes.
• Must be flexible to working days, early mornings, evenings, weekends, and holidays.
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy.

Responsibilities

• Create a welcoming environment by greeting and approaching guests and members utilizing teamwork and collaboration.
• Exceeds customer expectations by providing assistance with a positive attitude.
• Recommends merchandise based on product knowledge and customer preferences.
• Accountable for the accurate processing of sales using numerous forms of payment.
• Is knowledgeable and educates self and others on merchandise.
• Remain informed of current trends and inventory status.
• Maintain the availability of merchandise in a clean and orderly fashion.
• Assist in maintaining visual and merchandise presentation standards on the sales floor.
• Demonstrates timely follow-up and follow-through on customer requests.
• Works to develop long term customer relationships.
• Ability to perform repetitive tasks with accuracy.
• Assist with quarterly inventory procedures.
• Learn the names and personally recognize our regular Guests and Members.
• Accountable for the accurate processing of cash and charges transaction for merchandise and fees in the hotel Resort Suite POS system using guest/member cards.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer questions.
• If applicable, complete a Guest Problem Resolutions (GPR) form and follow-up on issues.
• Maintains cleanliness and organization in all work areas.
• Uphold appropriate departmental standards of quality/timing.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Report all equipment problems and safety hazards to supervisor.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Willing and timely execution of other duties as delegated by leadership.

Skills

Retail sales experience

Excellent communication

Money handling

POS system operation

Cash handling & credit cards

Math skills

Time management

Attention to detail

Teamwork

Customer service

Education

High School Diploma or equivalent

Tools

Resort Suite POS

Windows XP

Microsoft Office (Word/Excel/Outlook)

Job description

Sea Island Company in Sea Island, GA is seeking a friendly Retail Sales Associate to greet guests and members, assist with the selection and purchase of merchandise, and provide information in person and by phone. You will promote the Sea Island legacy of warm hospitality and ensure compliance with company policies.

The role requires a minimum two years of retail sales experience, excellent communication skills, and the ability to handle money and close sales using the Resort Suite POS system.