Guest Services & Sales Coordinator

Sea Island Company; Saint Simons Island (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

Sea Island Company is seeking a retail associate to greet guests and members, assist with merchandise selection, and process sales at the hotel resort’s shops. The role emphasizes friendly, knowledgeable service and adherence to Sea Island policies.

Staff will maintain displays, stay informed on inventory, and contribute to guest satisfaction through accurate transactions and proactive assistance. Ideal candidates communicate well, work in a team, and uphold a high standard of hospitality.

Qualifications

• Greet and assist guests and members with merchandise selection and purchase.
• Provide information in person and by telephone.
• Uphold policies and procedures across departments.

Responsibilities

• Create a welcoming environment by greeting guests and members.
• Exceed customer expectations with a positive attitude.
• Recommend merchandise based on product knowledge and preferences.
• Process sales accurately using various payment methods.
• Maintain knowledge of current merchandise and stock status.
• Support visual and merchandise presentation on the sales floor.
• Build long-term relationships with guests and members.
• Assist with quarterly inventory procedures.
• Capture and follow up on guest requests and issues.

Skills

Customer service

Communication

Teamwork

Merchandise knowledge

Sales proficiency

Guest relations

Cash handling

Problem solving

Tools

POS system

Job description

Sea Island Company is seeking a retail associate to greet guests and members, assist with merchandise selection, and process sales at the hotel resort’s shops. The role emphasizes friendly, knowledgeable service and adherence to Sea Island policies.

Staff will maintain displays, stay informed on inventory, and contribute to guest satisfaction through accurate transactions and proactive assistance. Ideal candidates communicate well, work in a team, and uphold a high standard of hospitality.