Spa Front Desk Lead & Guest Experience Champion

Sea Island Company; Sea Island (GA); Presencial; USD 80 000 - 120 000; Tempo integral

Resumo da oferta

Sea Island Company is seeking a hands-on leader for the Spa Front of the House, focused on training and direct support on the floor to deliver extraordinary guest experiences. You will uphold luxury standards, mentor the team, and ensure seamless operations with a proactive approach to issues and maintenance.

You will work alongside Front Operations and Retail teams, elevating training, coaching, and compliance while driving guest satisfaction and meeting retail goals through collaboration with

Qualificações

• Hands-on leadership experience in spa/front-of-house or luxury hospitality.
• Ability to train and mentor staff.
• Strong attention to detail and compliance with standards.
• Excellent guest service orientation.

Responsabilidades

• Lead and train floor staff to deliver guest experiences.
• Coach and mentor team to elevate service standards.
• Ensure compliance with Sea Island procedures and safety protocols.
• Collaborate with Front Operations and Retail teams to meet goals.

Conhecimentos

Leadership

Training & development

Coaching

Hospitality excellence

Descrição da oferta de emprego

Sea Island Company is seeking a hands-on leader for the Spa Front of the House, focused on training and direct support on the floor to deliver extraordinary guest experiences. You will uphold luxury standards, mentor the team, and ensure seamless operations with a proactive approach to issues and maintenance.

You will work alongside Front Operations and Retail teams, elevating training, coaching, and compliance while driving guest satisfaction and meeting retail goals through collaboration with