Luxury Resort Operations Leader

The Dunlin; Johns Island (SC); On-site; USD 120,000 - 180,000; Full time

Job summary

The Dunlin, part of Auberge Collection, seeks an experienced Resort Manager to lead daily operations across Rooms, F&B, Security, Spa, Wellbeing, and Engineering, reporting to the General Manager and serving on the Executive Committee to elevate guest experiences.

This role drives financial performance, budget planning, and service standards, building a high-performing leadership team and sustaining luxury hospitality with The Dunlin's service philosophy.

Qualifications

• 3 years’ experience in a similar position, in a luxury environment with progressive leadership responsibilities.
• Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
• Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
• Demonstrated leadership ability to inspire teams and drive service excellence.
• Exceptional guest engagement and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic luxury hospitality environment.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

• Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
• Partner closely with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
• Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
• Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
• Support revenue management initiatives through operational data to maximize revenue opportunities.
• Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
• Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Job description

The Dunlin, part of Auberge Collection, seeks an experienced Resort Manager to lead daily operations across Rooms, F&B, Security, Spa, Wellbeing, and Engineering, reporting to the General Manager and serving on the Executive Committee to elevate guest experiences.

This role drives financial performance, budget planning, and service standards, building a high-performing leadership team and sustaining luxury hospitality with The Dunlin's service philosophy.