Luxury Front Desk Agent - Ski-Resort Concierge

The Little Nell; Aspen (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Ski Pass

Dependent Ski Passes

Paid Time Off Programs

Paid Leave Programs

Other company perks

Job summary

The Little Nell in Aspen is seeking a Front Desk Agent to warmly welcome guests, check them in, and coordinate with housekeeping and other departments to ensure seamless stays at this Five-Star, Five-Diamond property. You’ll present hotel amenities, handle payments, and respond to guest requests with a proactive, professional approach.

This seasonal full-time role reports to the Front Office Manager and offers the chance to contribute to Aspen’s iconic hospitality experience while enjoying the

Qualifications

• High School Diploma or high school equivalent preferred.
• One year of customer or guest experience preferred.
• Previous front desk experience preferred.

Responsibilities

• Welcome guests on arrival and assign rooms.
• Provide hotel overview and amenities to guests.
• Coordinate daily needs with other departments for guest requests.
• Recommend restaurants and activities based on guest interests.
• Manage cash bank and daily settlements.
• Handle reservations, changes, and cancellations.
• Coordinate with housekeeping for room readiness.
• Adhere to all hotel policies and procedures.
• Assist in emergencies and security procedures as directed.
• Complete tasks and support other departments as needed.

Skills

Local knowledge

Industry terminology

5-star standards

Company policies

Problem solving

Active listening

Team collaboration

Education

High School Diploma or equivalent

1 year guest experience

Front desk experience

Job description

The Little Nell in Aspen is seeking a Front Desk Agent to warmly welcome guests, check them in, and coordinate with housekeeping and other departments to ensure seamless stays at this Five-Star, Five-Diamond property. You’ll present hotel amenities, handle payments, and respond to guest requests with a proactive, professional approach.

This seasonal full-time role reports to the Front Office Manager and offers the chance to contribute to Aspen’s iconic hospitality experience while enjoying the