Reservations Full-Time

Hyatt Hotels Corporation; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

12 Complimentary hotel room nights at

Discounted room rates for colleagues

401K with employer match

Medical, dental and vision insurance

Employee stock purchase plan

Complimentary employee meals

Job summary

Hyatt Hotels Corporation seeks a Reservations Agent to provide warm, personalized service for room, dining, and activity bookings at our luxury properties. You will handle inbound calls, emails, and online requests, aiming to maximize guest satisfaction and revenue through thoughtful upsells.

With 1+ year in hotel reservations or guest services and a strong command of PMS/CRS and MS Office, you’ll thrive in a fast-paced team that values discretion, hospitality excellence, and seamless guest

Qualifications

• High school diploma or equivalent; hospitality, tourism or business education preferred.
• Minimum 1 year of experience in hotel reservations, front office, guest services, or related customer service role; luxury hospitality experience preferred.
• Excellent verbal and written communication skills with the ability to provide professional and personalized guest service.
• Strong sales aptitude with the ability to identify guest needs and confidently upsell room types, packages, and amenities.
• Proficiency with hotel PMS/CRS and Microsoft Office applications.

Responsibilities

• Manage inbound calls, emails, and online reservation requests while delivering exceptional, personalized service reflective of luxury Forbes hospitality standards.
• Take phone calls with a 2-4 week training timeframe starting with F&B operations and progressing to Room Reservations.
• Assist guests with room reservations, special requests, upgrades, packages, and itinerary planning to create seamless guest experiences.
• Pre-arrival calls to handle upcoming special requests, upsells, restaurant bookings, spa and recreation activities.
• Coordinate with Front Office, Housekeeping, Sales, and Concierge to fulfill guest preferences and special accommodations before arrival.
• Utilize property management and reservation systems to accurately manage inventory and guest profiles.

Skills

Fluent English

Customer service

Upselling

PMS knowledge

MS Office

Education

High school diploma or equivalent

Tools

PMS

CRS

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

At Mission Pacific Hotel (JdV by Hyatt) & The Seabird Resort (Destination by Hyatt), part of the independent collection by Hyatt, we believe our colleagues can thrive in an empowered, supportive, creative and energetic environment.We’re looking for a Reservation’s Agent who embodies the Hyatt values and has previous hospitality experience. This Reservations Agent is responsible for providing a warm and impressionable sales experience to guests calling to make room, dining and activity reservations for the hotel.

Responsibilities, include but are not limited to

• Manage inbound calls, emails, and online reservation requests while delivering exceptional, personalized service reflective of luxury Forbes hospitality standards.
• Taking phone calls would require 2-4 week training timeframe starting with F&B operations and working up to Room Reservation Calls
• Assist guests with room reservations, special requests, upgrades, packages, and itinerary planning to create seamless guest experiences.
• Pre-Arrival Phone Calls to guests to handle upcoming special requests, upsells, booking restaurants, spa, and recreation activities
• Build rapport with guests by identifying their needs and recommending accommodations and amenities that enhanced their stay.
• Maintain extensive knowledge of room types, rates, promotions, dining outlets, spa services, and local attractions to provide informed recommendations.
• Maximize hotel revenue through strategic upselling of premium room categories, packages, and hotel experiences.
• Process reservation modifications, cancellations, and group bookings while ensuring accuracy and adherence to hotel policies.
• Coordinate with Front Office, Housekeeping, Sales, and Concierge teams to fulfill guest preferences and special accommodations prior to arrival.
• Utilize property management and reservation systems to accurately manage inventory, guest profiles, and reservation details.
• Resolve guest concerns and reservation discrepancies with professionalism, empathy, and timely follow-up.
• Maintain detailed guest records and ensured all communications met luxury brand standards for professionalism and hospitality.
• Consistently meet performance metrics related to conversion rates, guest satisfaction, reservation accuracy, and revenue generation.

Will also perform any other additional duties pertaining to the day-to-day operations of the department.

The hourly rate for this position is $21.50/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account.
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

• High school diploma or equivalent required; Hospitality, tourism or business education preferred.
• Minimum 1 year of experience in hotel reservations, front office, guest services, or a related customer service role; luxury hospitality experience preferred.
• Excellent verbal and written communication skills with the ability to provide professional and personalized guest service.
• Strong sales aptitude with the ability to identify guest needs and confidently upsell room types, packages, and hotel amenities.
• Proficiency with hotel Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office applications.
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Ability to exercise sound judgment, resolve guest concerns professionally, and maintain composure in a fast-paced environment.
• Demonstrated attention to detail and commitment to delivering exceptional service consistent with luxury hospitality standards.
• Ability to work independently and collaboratively as part of a team.
• Flexible schedule with availability to work mornings, evenings, weekends, holidays, and varying shifts based on business needs.
• Ability to maintain confidentiality and handle sensitive guest information with discretion.
• Fluent in English.
• Positive and Professional attitude required.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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