Luxury Remote Experience Concierge

Bill Knight Lincoln; Tulsa, Northern (OK, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Bill Knight Lincoln Volvo in Tulsa, OK is seeking a Remote Experience Coordinator to deliver a seamless Lincoln client experience beyond the dealership. You will manage remote vehicle deliveries, schedule pick-ups and drop-offs, and communicate with clients to ensure effortless ownership.

This full-time role requires strong communication, comfort with technology, and a client-first mindset; flexibility to work evenings or weekends as needed, and a professional, polished presentation.

Qualifications

• Prior experience in customer service, hospitality, or automotive.
• Strong written and verbal communication with a client-first mindset.
• Comfort with technology, including video conferencing, e-signature platforms, and CRM systems.
• Valid driver’s license with a clean driving record.
• Professional demeanor with a customer-centric approach.
• Strong organizational skills and ability to manage multiple appointments.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver concierge-level service at customers' homes, workplaces, or preferred locations.
• Coordinate remote vehicle deliveries and manage pickup/drop-off appointments.
• Provide proactive client communications to reinforce Lincoln’s service promise.

Skills

Customer service

Hospitality experience

Automotive luxury experience

Communication skills

Technology comfort

Valid driver’s license

Professional demeanor

Organization skills

Flexible hours

Tools

CRM systems

Video conferencing

E-signature platforms

Job description

Bill Knight Lincoln Volvo in Tulsa, OK is seeking a Remote Experience Coordinator to deliver a seamless Lincoln client experience beyond the dealership. You will manage remote vehicle deliveries, schedule pick-ups and drop-offs, and communicate with clients to ensure effortless ownership.

This full-time role requires strong communication, comfort with technology, and a client-first mindset; flexibility to work evenings or weekends as needed, and a professional, polished presentation.