Remote Experiences Coordinator

Bill Knight Lincoln; Tulsa, Northern (OK, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Bill Knight Lincoln Volvo in Tulsa, OK is seeking a Remote Experience Coordinator to deliver a seamless Lincoln client experience beyond the dealership. You will manage remote vehicle deliveries, schedule pick-ups and drop-offs, and communicate with clients to ensure effortless ownership.

This full-time role requires strong communication, comfort with technology, and a client-first mindset; flexibility to work evenings or weekends as needed, and a professional, polished presentation.

Qualifications

• Prior experience in customer service, hospitality, or automotive.
• Strong written and verbal communication with a client-first mindset.
• Comfort with technology, including video conferencing, e-signature platforms, and CRM systems.
• Valid driver’s license with a clean driving record.
• Professional demeanor with a customer-centric approach.
• Strong organizational skills and ability to manage multiple appointments.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver concierge-level service at customers' homes, workplaces, or preferred locations.
• Coordinate remote vehicle deliveries and manage pickup/drop-off appointments.
• Provide proactive client communications to reinforce Lincoln’s service promise.

Skills

Customer service

Hospitality experience

Automotive luxury experience

Communication skills

Technology comfort

Valid driver’s license

Professional demeanor

Organization skills

Flexible hours

Tools

CRM systems

Video conferencing

E-signature platforms

Job description

Job Details: Job Location: Bill Knight Lincoln Volvo - Tulsa, OK 74145, Position Type: Full Time, The Lincoln Remote Experience Coordinator is responsible for delivering a seamless, premium Lincoln client experience beyond the dealership. This role ensures customers receive concierge-level service, whether at their home, workplace, or other preferred location. By managing remote vehicle deliveries, pick-up and drop-off appointments, and personalized client communications, the Coordinator reinforces Lincoln’s commitment to effortless ownership and exceptional service.

Qualifications

• Prior experience in customer service, hospitality, or automotive (luxury brand experience preferred).
• Strong communication skills, both written and verbal, with a client-first mindset.
• Comfort with technology, including video conferencing, e-signature platforms, and CRM systems.
• Valid driver’s license with a clean driving record.
• Professional demeanor with a polished, customer-centric approach.
• Strong organizational skills and ability to manage multiple appointments and priorities.
• Ability to work flexible hours, including evenings and weekends as client needs arise.