Luxury Property Protection Specialist

Paycom; Austin (TX); On-site; USD 32,000 - 54,000; Full time

Job summary

Hotel ZaZa in Texas seeks a Property Protection Agent to maintain a safe, welcoming environment for guests and staff. You will patrol public and back-of-house areas, monitor activities, respond to security concerns, and document incidents with discretion.

This role requires calm, professional communication, strong observation, and the ability to work with hotel leadership and local authorities. Flexibility for nights, weekends, and events is essential as you uphold high standards of hospitality

Qualifications

• Regular hotel safety procedures and security practices.
• Strong communication and customer-service orientation.
• Ability to document incidents clearly and accurately.

Responsibilities

• Maintain a visible, professional presence to ensure a safe, welcoming environment for guests and staff.
• Conduct regular patrols of guest areas, public spaces, and back-of-house areas.
• Monitor activity and respond promptly to security concerns, emergencies, and disturbances.
• Investigate and document incidents, accidents, and security-related matters with accuracy.
• Maintain confidentiality and de-escalate confrontations calmly and professionally.

Skills

Patrol procedures

Communication

Conflict resolution

Situational awareness

Documentation

Discretion

Teamwork

Tools

Access control systems

Surveillance systems

Radio communication

Job description

Hotel ZaZa in Texas seeks a Property Protection Agent to maintain a safe, welcoming environment for guests and staff. You will patrol public and back-of-house areas, monitor activities, respond to security concerns, and document incidents with discretion.

This role requires calm, professional communication, strong observation, and the ability to work with hotel leadership and local authorities. Flexibility for nights, weekends, and events is essential as you uphold high standards of hospitality