PROPERTY PROTECTION AGENT

Paycom; Austin (TX); On-site; USD 32,000 - 54,000; Full time

Job summary

Hotel ZaZa in Texas seeks a Property Protection Agent to maintain a safe, welcoming environment for guests and staff. You will patrol public and back-of-house areas, monitor activities, respond to security concerns, and document incidents with discretion.

This role requires calm, professional communication, strong observation, and the ability to work with hotel leadership and local authorities. Flexibility for nights, weekends, and events is essential as you uphold high standards of hospitality

Qualifications

• Regular hotel safety procedures and security practices.
• Strong communication and customer-service orientation.
• Ability to document incidents clearly and accurately.

Responsibilities

• Maintain a visible, professional presence to ensure a safe, welcoming environment for guests and staff.
• Conduct regular patrols of guest areas, public spaces, and back-of-house areas.
• Monitor activity and respond promptly to security concerns, emergencies, and disturbances.
• Investigate and document incidents, accidents, and security-related matters with accuracy.
• Maintain confidentiality and de-escalate confrontations calmly and professionally.

Skills

Patrol procedures

Communication

Conflict resolution

Situational awareness

Documentation

Discretion

Teamwork

Tools

Access control systems

Surveillance systems

Radio communication

Job description

About Hotel ZaZa:Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.Position Overview:At Hotel ZaZa, the Property Protection team plays an essential role in maintaining a safe, secure, and welcoming environment for our guests, employees, and property. The Property Protection Agent is responsible for monitoring hotel operations, responding to security concerns and emergencies, protecting hotel assets, and supporting the overall safety and well-being of everyone on property.This role requires a professional, approachable, and service-oriented presence. Property Protection Agent is expected to exercise sound judgment, maintain confidentiality, respond calmly to challenging situations, and work closely with hotel leadership and local authorities when necessary. The position serves as both a safety resource and a brand ambassador, ensuring security procedures are followed while maintaining the elevated level of hospitality expected at Hotel ZaZa.Key Responsibilities:Maintain a visible, professional, and approachable presence throughout the hotel and property while providing a safe and welcoming environment for guests and employeesConduct regular patrols of guest areas, public spaces, back-of-house areas, parking areas, entrances, exits, and other designated areas of the propertyMonitor property activity and identify potential safety, security, or loss-prevention concernsRespond promptly and appropriately to guest, employee, and property-related security concernsRespond to emergencies, accidents, disturbances, medical situations, fire alarms, and other incidents in accordance with hotel policies and emergency proceduresAssist with crowd control and maintain a safe environment during high-occupancy periods, events, and other high-volume activitiesMonitor surveillance systems and report suspicious, unusual, or potentially unsafe activity to managementProtect hotel guests, employees, company assets, and property from theft, damage, unauthorized access, and other security risksInvestigate and document incidents, accidents, guest complaints, employee concerns, property damage, lost and found items, and other security-related mattersAssist in the completion of detailed incident reports and ensure all necessary information is accurately documented and communicated to managementMaintain confidentiality when handling sensitive guest, employee, and hotel informationRespond to disturbances and potentially difficult or confrontational situations in a calm, professional, and de-escalating mannerEnforce hotel policies and procedures while using sound judgment and maintaining a high level of guest serviceMaintain familiarity with emergency exits, fire protection equipment, evacuation procedures, emergency contacts, and other life-safety systems throughout the propertyWork closely with hotel leadership, Front Office, Housekeeping, Engineering, Food & Beverage, Valet, and other departments to address safety and security concernsMaintain accurate daily logs, shift reports, and other required documentationEnsure all security equipment, radios, keys, and other assigned property protection resources are properly maintained and securedReport maintenance, safety, lighting, access, or other property conditions that may create a security riskMaintain awareness of hotel operations, events, occupancy levels, and other activities that may impact property securityUphold Hotel ZaZa grooming, uniform, guest service, safety, and professional conduct standardsMaintain a high level of professionalism and discretion when interacting with guests, employees, vendors, and visitorsComplete additional duties and responsibilities as assigned by managementPrevious experience in hotel security, property protection, loss prevention, public safety, law enforcement, military, or a related field preferredPrevious hospitality or guest service experience preferredStrong communication, interpersonal, and conflict-resolution skillsAbility to remain calm, professional, and composed during emergencies or challenging situationsStrong observation and situational-awareness skillsAbility to exercise sound judgment and make appropriate decisions in time-sensitive situationsStrong attention to detail and ability to accurately document incidents and observationsAbility to maintain confidentiality and handle sensitive information appropriatelyAbility to work independently while also functioning effectively as part of a hotel operations teamAbility to interact professionally with guests and employees from diverse backgroundsBasic computer skills and ability to learn hotel security, access control, surveillance, and communication systemsAbility to work flexible schedules, including nights, weekends, holidays, and during special events as requiredAbility to stand and walk for extended periods and regularly patrol the propertyAbility to respond quickly to emergencies and physically navigate stairs and other areas of the hotel as necessaryAbility to occasionally lift, carry, push, or pull up to 50 poundsWhy Join Hotel ZaZa?At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.No job description for any position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide services personally or immediately refer requests to the appropriate department manager.Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.