Luxury Hotel Loss Prevention & Guest Safety Pro

Starwood Hotels; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Starwood Hotels in Austin seeks a Loss Prevention Officer to maintain a safe, secure environment across the property, balancing vigilance with hospitality. You will patrol interior and exterior areas, monitor access, respond to incidents, and prepare detailed reports.

The role requires strong English communication, the ability to work under pressure, and a commitment to guest service. This is a full-time position at a luxury hotel brand, with certification requirements including CPR/First

Qualifications

• High school diploma or equivalent is required.
• Prior security, loss prevention, military, or law enforcement experience preferred.
• Must be at least 21 years old and able to obtain required licenses.
• CPR, First Aid, and AED certification required (or ability to obtain).
• Excellent English communication skills; additional languages a plus.

Responsibilities

• Patrol property to observe activities and enforce policies.
• Respond to incidents, provide accurate reports, and communicate with management.
• Control access to restricted areas and monitor front‑of‑house spaces.
• Assist with emergencies, evacuations, and life safety procedures.
• Escort guests and colleagues, handling valuables with discretion.

Skills

Surveillance awareness

Crowd control

Incident reporting

Emergency response

Communication skills

Observation

Conflict resolution

Teamwork

Decision making under pressure

Basic computer literacy

Education

High school diploma or equivalent

CPR/First Aid/AED certification

Alcohol Awareness certification

Tools

Security reporting software

Security systems

Mobile devices proficiency

Job description

Starwood Hotels in Austin seeks a Loss Prevention Officer to maintain a safe, secure environment across the property, balancing vigilance with hospitality. You will patrol interior and exterior areas, monitor access, respond to incidents, and prepare detailed reports.

The role requires strong English communication, the ability to work under pressure, and a commitment to guest service. This is a full-time position at a luxury hotel brand, with certification requirements including CPR/First