Luxury Property Operations Manager

CA Mgmt; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Chamberlin + Associates is seeking a Luxury Property Manager to lead on-site operations for a premium residential community in Phoenix. You will own the operating budget, supervise the leasing team, and ensure outstanding resident experiences while protecting the owner's investment.

Responsibilities span financial performance, leasing, retention, and risk management, with a focus on discretion, service, and premium asset stewardship. Strong budgeting and leadership are essential.

Qualifications

• Minimum 2+ years in residential property management with supervisory responsibility.
• Ability to manage budgets, read financials, and act on variances.
• Knowledge of fair housing laws and landlord-tenant regulations.
• Experience with property management software such as AppFolio, Yardi or RealPage.

Responsibilities

• Own the property's operating budget and monitor income/expenses monthly to meet NOI targets.
• Review financial reports, identify variances, and implement corrective actions.
• Proactively manage delinquency with follow-up and timely legal action when needed.
• Approve invoices, POs, and vendor payments per policy.
• Prepare owner reports covering performance, risks, and forward-looking recommendations.
• Oversee leasing from inquiry to lease execution to maintain occupancy and revenue.
• Coach leasing team on sales technique and follow-up cadence.
• Monitor market conditions and pricing to inform concessions strategy.
• Ensure lease docs, applications, and move-in procedures comply with policy.
• Set standards for resident communication and service delivery.
• Resolve resident concerns, escalating complex issues as needed.
• Lead renewal outreach, engagement, and move-out conversations.
• Inspect property regularly to maintain curb appeal and unit quality.
• Recruit, onboard, and develop team per company standards.
• Conduct regular one-on-ones and performance reviews.
• Collaborate with maintenance on work orders and preventive tasks.
• Ensure compliance with fair housing laws and regulations.
• Maintain resident files and property records in the PM system.
• Oversee incident documentation, insurance claims, and safety protocols.
• Identify deferred maintenance and capital needs for ownership.

Skills

Budget management

Staff supervision

Fair housing knowledge

Strong communication

Flexibility / schedule

Tools

AppFolio

Yardi

RealPage

Job description

Chamberlin + Associates is seeking a Luxury Property Manager to lead on-site operations for a premium residential community in Phoenix. You will own the operating budget, supervise the leasing team, and ensure outstanding resident experiences while protecting the owner's investment.

Responsibilities span financial performance, leasing, retention, and risk management, with a focus on discretion, service, and premium asset stewardship. Strong budgeting and leadership are essential.