Luxury Property Manager

CA Mgmt; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Chamberlin + Associates is seeking a Luxury Property Manager to lead on-site operations for a premium residential community in Phoenix. You will own the operating budget, supervise the leasing team, and ensure outstanding resident experiences while protecting the owner's investment.

Responsibilities span financial performance, leasing, retention, and risk management, with a focus on discretion, service, and premium asset stewardship. Strong budgeting and leadership are essential.

Qualifications

• Minimum 2+ years in residential property management with supervisory responsibility.
• Ability to manage budgets, read financials, and act on variances.
• Knowledge of fair housing laws and landlord-tenant regulations.
• Experience with property management software such as AppFolio, Yardi or RealPage.

Responsibilities

• Own the property's operating budget and monitor income/expenses monthly to meet NOI targets.
• Review financial reports, identify variances, and implement corrective actions.
• Proactively manage delinquency with follow-up and timely legal action when needed.
• Approve invoices, POs, and vendor payments per policy.
• Prepare owner reports covering performance, risks, and forward-looking recommendations.
• Oversee leasing from inquiry to lease execution to maintain occupancy and revenue.
• Coach leasing team on sales technique and follow-up cadence.
• Monitor market conditions and pricing to inform concessions strategy.
• Ensure lease docs, applications, and move-in procedures comply with policy.
• Set standards for resident communication and service delivery.
• Resolve resident concerns, escalating complex issues as needed.
• Lead renewal outreach, engagement, and move-out conversations.
• Inspect property regularly to maintain curb appeal and unit quality.
• Recruit, onboard, and develop team per company standards.
• Conduct regular one-on-ones and performance reviews.
• Collaborate with maintenance on work orders and preventive tasks.
• Ensure compliance with fair housing laws and regulations.
• Maintain resident files and property records in the PM system.
• Oversee incident documentation, insurance claims, and safety protocols.
• Identify deferred maintenance and capital needs for ownership.

Skills

Budget management

Staff supervision

Fair housing knowledge

Strong communication

Flexibility / schedule

Tools

AppFolio

Yardi

RealPage

Job description

POSITION DESCRIPTION

Luxury Property Manager

POSITION OVERVIEW

The Luxury Property Manager leads all on-site operations for a high-end residential community, accountable for its financial performance, its team, and a resident experience that meets the standards of a discerning clientele. The role balances disciplined financial management with the polish, discretion, and anticipatory service expected at a premium asset, while protecting and growing the owner's investment.

KEY RESPONSIBILITIES

Financial Performance & Reporting

• Own the property's operating budget, monitoring income and expenses monthly to meet NOI targets.
• Review weekly and monthly financial reports, identifying variances and implementing corrective action.
• Manage delinquency proactively, including consistent follow-up and timely initiation of legal proceedings when necessary.
• Approve invoices, purchase orders, and vendor payments in accordance with budget authority and company policy.
• Prepare accurate, timely owner reports covering performance, risks, and forward-looking recommendations.

Leasing & Occupancy

• Maintain occupancy and revenue goals by overseeing the leasing process from inquiry through lease execution.
• Coach the leasing team on sales technique, follow-up cadence, and conversion performance.
• Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy.
• Ensure lease documentation, applications, and move-in procedures are completed accurately and in compliance with policy.

Resident Experience

• Set the standard for resident communication, responsiveness, and service delivery across the team.
• Oversee resolution of resident concerns, intervening personally on complex or escalating situations.
• Lead retention efforts, including renewal outreach, resident engagement, and move-out recovery conversations.
• Conduct regular property inspections to ensure curb appeal, common areas, and unit quality meet ownership's standards.

Team Leadership & Development

• Recruit, onboard, and develop team members in alignment with company hiring standards.
• Conduct regular one-on-ones, performance reviews, and coaching conversations tied to team outcomes.
• Hold the team accountable to performance and presentation standards while supporting their growth.
• Partner with the maintenance supervisor on work order response times, unit turns, and preventive maintenance.

Compliance & Risk Management

• Ensure full compliance with fair housing laws, landlord-tenant regulations, and company policy.
• Maintain accurate resident files, lease documentation, and property records in the property management system.
• Oversee incident documentation, insurance claims, and safety protocols with the maintenance team.
• Identify and escalation deferred maintenance, liability risks, and capital needs to ownership and regional management.

QUALIFICATIONS

Required

• 2+ years of experience in residential property management, with at least 1 year in a supervisory role.
• Demonstrated ability to manage a budget, read a financial statement, and act on variances.
• Working knowledge of fair housing laws and landlord-tenant regulations.
• Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent.
• Strong written and verbal communication skills, with the professionalism to represent a high-end community.
• Ability to work a flexible schedule, including occasional weekends during high-traffic leasing periods.

Preferred

• Experience managing a luxury or high-end multifamily community of 100+ units.
• Background in luxury hospitality or high-end retail/service.
• CAM designation or active pursuit of NALP, CAM, or equivalent credential.
• Experience in a third-party property management environment.
• Track record of meeting or exceeding occupancy, revenue, and expense targets.

Chamberlin + Associates is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.