Luxury Property Operations Manager

FirstService Residential; Dallas (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid holidays

Job summary

FirstService Residential in Dallas seeks an on-site property manager to support the General Manager with daily operations, administrative tasks and resident relations for luxury living communities. You will handle tenant onboarding, service coordination, reporting, and coordination with vendors and staff to maintain standards.

The role emphasizes exceptional customer service, strong leadership, and the ability to manage multiple projects while ensuring safety and compliance across common areas

Qualifications

• Education/Training: High school diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve with a professional demeanor and polished appearance.
• Adheres to the company Mission Statement, Values and Global Service Standards of FirstService Residential.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Responsible for the preparation and distribution of home owner-s manuals, New Homeowner Orientation meetings, daily property and amenity inspections, emergency procedures and other necessary formalized communication required for on-boarding new Residence Owners and new Associates
• Build a personal rapport/trust with all homeowners at the time of Orientation and throughout their residence, understanding likes/dislikes, personal preference and priorities relative to their high-rise living expectations
• Possess excellent interpersonal skills and the ability to speak to all levels of clientele.
• Ensures that resident and guest concerns are resolved in a professional and timely manner.
• Responsible for supervising the Front Desk Concierge to ensure service standards are delivered to every Residence Owner.
• Responsible for training and/or on-boarding Front Desk Concierge and tracking their performance for a 90-day Performance Review and follow up opportunities.
• Oversees the tracking and response to home owners- service requests through Connect work order system
• Responsible for scheduling loading dock/service elevator for all move-in, move-out as well as other service elevator requests.
• Responsible for scheduling and managing the Guest Suites and Party Room reservations and ensuring the rooms are prepared for upcoming reservations.
• Maintains Preferred Vendor List and coordinates Certificate of Insurance (COI) requirements for any/all vendors requesting community access.
• Assists General Manager with resident communications re: delinquency and violation notifications
• Assists General Manager with monthly, quarterly and annual financial reporting, as well inputting of all financials to the Connect (timely and efficiently).
• Reviews, approves and maintains the utility billing reports and delinquent follow-up.
• Responsible for managing multiple projects and work assignments simultaneously in support of the General Manager, i.e. administrative work, mailings, staff meetings, on-boarding materials, updating and maintaining standard operating procedures.

Skills

People management

Customer service

Time management

Interpersonal skills

Analytical reading of procedures

Education

High school diploma or equivalent

BA/BS in Business Administration or related field

Tools

Microsoft Office

Job description

FirstService Residential in Dallas seeks an on-site property manager to support the General Manager with daily operations, administrative tasks and resident relations for luxury living communities. You will handle tenant onboarding, service coordination, reporting, and coordination with vendors and staff to maintain standards.

The role emphasizes exceptional customer service, strong leadership, and the ability to manage multiple projects while ensuring safety and compliance across common areas