General Manager (Multifamily)

FirstService Residential; Houston (TX); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Comprehensive medical plans

Paid holidays

401k with company match

Job summary

A premier property management company is seeking a General Manager for their luxury high-rise and mixed-use facilities in Houston, Texas. The role involves overseeing all day-to-day operations, managing both property staff and contractor performance, and ensuring compliance with regulations. Candidates should possess a bachelor's degree in a related field and a minimum of five years' experience in luxury property management. This position offers a competitive salary ranging from $130,000 to $140,000 annually, along with comprehensive benefits including medical plans, dental, vision, and a 401k with company match.

Qualifications

• A four-year bachelor's degree from an accredited university in a relevant field.
• Minimum of five years of Property Management Experience in Luxury High-Rise properties.
• Strong knowledge of Customer Service principles and practices.

Responsibilities

• Oversee day-to-day operations of luxury residential and mixed-use facilities.
• Negotiate contracts and supervise third-party contractors.
• Prepare annual budgets and financial reports.

Skills

Property Management Experience

Customer Service Skills

Time Management

Interpersonal Skills

Education

Bachelor’s degree in Real Estate Finance, Accounting, or Marketing

Tools

Yardi

Microsoft Office Suite

TAA Blue Moon

Building Link

SALTO Access Control

Key Track

Job description

3 days ago Be among the first 25 applicants

Job Overview
The General Manager has complete charge of the day-to-day operationsof first-class,High RiseLuxuryRentalResidences andMixed-Use facilities shared with Hospitality, Retail,Office,and other shared Common Areas. The Role isResponsible for theOperation,Maintenance,Management,Lease Expiration Management,Capital Projects,Financial Reporting, and additional Operational Rolesof theAsset. The General Manager collaborateswithResidentsand Prospectsto understand their needs,and ensure the propertyis effectively managed, relative to theOperations and Marketing Strategies during Lease-up and Stabilization of the Asset. The General Manager will establish rapport, manage relationships and responsibilities with contractors,vendors,and employees. Must have the abilityto work a flexible scheduletomeet the needs of theResidents,Guest,Contractors,Vendors,andEmployees is required. Must be available24-hours a day, 7-days a week, to superviseOperational issues and emergencieswhen they arise.

Responsibilities

Administrative

• Negotiates contracts with third parties, for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performedby staff andthird-partycontractors,and services rendered by such contracts.
• Communicates with building ownership on a weekly basisregardingissues involving the community; resident concerns; building /operations; employees concernsor changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; leases and move in’s pending.
• Preparesin Conjunction with Facilities Managera preventative maintenance schedule and updates whencompleted.
• Ensurescompliancewith all applicable laws, rules andin conjunction with Federal Fair Housing Regulations, TheState of Texas,and the City ofDallas.
• Manages any unpaid rents and maintenance owed by residents and submits a written delinquency report to the tenant.
• Maintains on-site, necessary Certificates of Insuranceprovided by Residents for Personal Property and General Liability.
• Oversees and ensures the accuracy of individualTAA Leasefiles for each unit.
• Maintains files for all correspondence, bids, repair orders and maintenance records.
• Provide Daily Updates to General Contractor regarding warranty andproject related coordination on new build.

Personnel

• In partnership with Human Resources team, establishes and maintainsan initiative-takinghuman resource function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations.
• In partnership withthe HumanResources team, recruits, interviews, hires and discharges all personnel.
• On an on-going basis, assesses and reviews the job performance of all subordinates.
• Ensures that proper employee coaching and counseling and disciplinary procedures are utilized.
• Oversees proper training and development of all subordinates.
• Approves personnel schedules, monitors attendance, approves timecards and approves vacation requests.
• Directs and coordinates the activity of all assigned personnel and responsibilities.
• Ensures the maintenance of accurate payroll records and that payrollapprovalsare confirmedin a timely manner.
• Conducts a yearly formal performance review on all direct reports. Reviews and approves formal performance reviews of all subordinates.
• Conducts regular departmental meetings to ensure continual progression of staff and to highlight areas of desired improvement.
• Creates an environment that provides employees with the tools,training,and resources they need to deliver exceptional customer service while exhibiting a sense of teamwork.

Budget

• Prepares an Annual Budget andMonthly Variance Reporting, QuarterlyBudgetRe-Forecasting,Capital Improvement Planwhen required.
• Approves allProperty Relatedexpenditures and seek approval ifexceedsBudgeted Expenses.
• EnsurePropertymonthly expenditures are withinannual forecastedbudgetary guidelines.
• Reports variances of actual as compared to budget line items in a monthly FinancialVariance Report.
• Assists with audits, when called uponbyauditors, or investors syndications.
• Distributes auditedMonthly andAnnual Financial Reports.
• Forecast AncillaryRevenue in monthlyFinancial Package.
• Prepares correspondence and reports regarding finances as requiredby Ownership.
• Basic understanding ofG.A.A.P (Generally Accepted Accounting Principles).

Safety

• Ensures good safety practices of employees, residents, visitors,contractors,and vendors throughout theBuildingand Common Areas.
• Understands and ensures compliance with all general safety rules and regulations (O.H.S.A.).

Building Access Control

• Ensures that the Building Access Control procedures arealways in effect.
• Makes sure that all points of entry into the building are properlystaffedandsecured.
• Trains the staff to ensure they are aware of and practice Access Control procedures.
• Ensures that all key control procedures are being followed.

General

• Maintains a clean,neat,and professional appearance.
• Maintains a neat, organized, clean and safe work environment including any office or storage areas assigned to management.
• Understands the Building Safety Procedures and their role in maintaining a safe environment.
• Understands the Building Safety Procedures and their role in an emergency.
• Ensures that the rules and regulations as outlined in the Employee Manual areeffectivelyenforced andfollowed by all personnel.
• Haveanunderstanding ofReal EstateMarket Conditions of the Sub-Market related to trends with Rental Rates, Marketing, andReal EstateBrokerInteractions.

Qualifications

Operating Skills Knowledge - Abilities

Education/Training: A four-yearbachelor’s degree(Preferably Real EstateFinance, Accounting, Marketing)from an accredited universityandequivalent experience in aLuxury Multi-family Building,Mixed-Use ProjectincludingMulti-family, Hotel, Condominium, and Retailbuildingoperationalmanagement.

Experience/Knowledge/Abilities: A minimum of five (5) years ofProperty Management Experience in Luxury High-Riserequired. Management experienceincludesMulti-Family Luxury Lease-Up,Master Association Coordination and Allocation Billing,Budgeting andExpense controls;PersonnelSupervision andDevelopment;BuildingManagement andInterpretation of MaintenanceRequest. Strong working knowledge ofCustomerService principles and practices. Ability to read, analyze, and interpret technical procedures, leases,regulations,or documents with a similar degree of complexity. Strong interpersonal, time management, and customer service skills required.

Computer Literacy: Proficiency and working knowledge of Yardi, TAA Blue Moon, Building Link, SALTO Access Control,Key Track, and Microsoft OfficeSuiteApplications. Effective communication(written and verbal) skills required.

Driving Requirements: Driving as required. Valid Texas drivers and automobile liability insurance license required.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$130,000 - $140,000 / year

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.