Luxury Portrait Studio Office Manager | Growth & Benefits

Kramer-Portraits-1; Red Bank (NJ); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Company holidays

401(k)

On-site work

Professional growth opportunities

Job summary

Kramer Portraits in Red Bank, NJ is seeking an organized Office Manager to coordinate daily studio operations, handle client communications, and ensure a seamless client experience in a luxury retail environment.

You will manage calendars, scheduling, and staff timekeeping, de-escalate client concerns, maintain CRM records, and support production coordination with our studio team. On-site benefits include health insurance, paid vacation, and 401(k) with company match.

Qualifications

• Experience in office management, customer service, luxury retail, hospitality, or a similar client-facing role.
• Exceptional communication, conflict-resolution, and customer service skills are essential.
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional, personable, and confident when handling challenging situations.
• Self-motivated, dependable, and able to work independently.
• Proficiency in Microsoft Office, particularly Excel and Outlook; experience with Microsoft Teams and CRM software preferred.

Responsibilities

• Client Relations: Manage customer service inquiries, resolve concerns, and professionally de-escalate difficult situations while maintaining company policies.
• Production Coordination: Serve as the liaison between clients and our production facility, ensuring timely communication and resolution of order-related concerns.
• Scheduling: Oversee photographers' and sales consultants' calendars, maximize appointment bookings, minimize cancellations, and coordinate confirmations.
• Staff Coordination: Manage daily staff schedules, timecards, attendance, time-off tracking, and coverage needs.
• Studio Operations: Assist with welcoming clients, manage supplies, and address day-to-day operational needs.
• Administrative Support: Maintain CRM records, spreadsheets, and reports; monitor and respond professionally to online reviews.

Skills

Customer service

Organization

Communication

Conflict resolution

Multitasking

Microsoft Excel

Microsoft Outlook

CRM software

Microsoft Teams

Tools

CRM software

Microsoft Teams

Microsoft Excel

Outlook

Job description

Kramer Portraits in Red Bank, NJ is seeking an organized Office Manager to coordinate daily studio operations, handle client communications, and ensure a seamless client experience in a luxury retail environment.

You will manage calendars, scheduling, and staff timekeeping, de-escalate client concerns, maintain CRM records, and support production coordination with our studio team. On-site benefits include health insurance, paid vacation, and 401(k) with company match.