Pool Supervisor

Four Seasons Hotels and Resorts; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee culture

Learning & development

Diversity & engagement events

Discounts & travel programs

Medical, dental, vision & retirement

Job summary

Four Seasons Hotel Miami is seeking a Pool Supervisor who will lead the pool deck operations with a guest-first mindset and a passion for service excellence. You will supervise attendants, servers, and bartenders, ensuring adherence to Four Seasons standards, safety, and impeccable hospitality for residents and guests alike, across indoor and outdoor settings in a luxury hotel environment.

Flexibility in scheduling, the ability to multi-task under pressure, and a proven track record in luxury

Qualifications

• 1-2 years supervisory experience in a food and beverage related role.
• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
• The Supervisor position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs
• A sincere willingness to provide service to residents, guests, and peers
• Good organizational skills, with the ability to work with teams all around the hotel
• Ability to function well under pressure, set priorities and adjust to changing conditions
• High work ethic, with a sense of responsibility for the role filled within our team
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule: able to work weekdays, weekends, and holidays shifts
• Ability to multi-task in a high volume and demanding environment
• Requires reading, writing and oral proficiency in the English language

Responsibilities

• Supervise day-to-day operations of the pool deck
• Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
• Ensure all staff adhere to Four Seasons standards of service for pool service and food and beverage service
• Assist managing inventory, scheduling, and meal breaks for staff
• Review daily arrivals to ensure proper handling of VIP guests, residents, return guests, groups, etc.
• Supervise the consistency of quality and efficiency of food and beverage service
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed

Skills

Supervisory experience

Food & beverage service

Guest service

Multi-tasking

English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is looking for Pool Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

The Opportunity

This individual takes ownership and responsibility of their department, challenging those around them to provide the best possible level of service and attention. Al fresco food and beverage enjoyment combines delightfully with a scenic Miami rooftop atmosphere to provide an unparalleled experience for guests and residents alike.

• Responsible for supervising the day-to-day operations of the pool deck
• Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
• Ensure all staff adhere to all Four Seasons standards of service for pool service and food and beverage service
• Assist managing inventory, scheduling, and meal breaks for staff
• Review daily arrivals to ensure proper handling of V.I.P. guests, residents, return guests, groups, etc.
• Supervise the consistency of quality and efficiency of food and beverage service
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed

Preferred Qualifications and Skills

• 1-2 years supervisory experience in a food and beverage related role
• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
• The Supervisor position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs
• A sincere willingness to provide service to residents, guests, and peers
• Good organizational skills, with the ability to work with teams all around the hotel
• Ability to function well under pressure, set priorities and adjust to changing conditions
• High work ethic, with a sense of responsibility for the role filled within our team
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule: able to work weekdays, weekends, and holidays shifts
• Ability to multi-task in a high volume and demanding environment
• Requires reading, writing and oral proficiency in the English language

Benefits Four Season Employees Enjoy

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal