Director of Luxury Pool Experiences

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training programs

Tuition reimbursement

Pet insurance

Meal benefits

Team member hotel rates

Job summary

Loews Miami Beach Hotel is seeking a Director of Pool Operations to lead the vision, execution, and daily management of pool experiences across the resort’s oceanfront property. You will drive a safe, luxurious environment for guests at the pool, cabanas, and outdoor amenities.

The role requires overseeing staffing, guest service standards, and cross-functional collaboration with F&B, Housekeeping, and Engineering to ensure seamless experiences.

Qualifications

• Bachelor's degree in Hospitality Management, Recreation, or related field preferred.
• 5+ years of experience in pool or recreation operations in a luxury hotel or resort setting.
• Certified Pool Operator (CPO) and Lifeguard Certification required.
• Proven leadership experience managing large teams and guest-facing operations.
• Strong understanding of health and safety regulations related to aquatic environments.
• Excellent communication, organizational, and problem-solving skills.
• Proficient in Microsoft Office Suite and property management systems.
• Willingness and ability to work outdoors and travel approximately 10% of the time.

Responsibilities

• Oversee daily pool operations, including water quality, cleanliness, safety protocols, and guest service standards
• Manage lifeguard and pool attendant teams, ensuring proper training, scheduling, and performance
• Collaborate with F&B to deliver exceptional poolside dining and beverage service
• Monitor pool occupancy, cabana reservations, and guest flow to optimize comfort and safety
• Ensure compliance with local health and safety regulations, including lifeguard certifications and water testing
• Develop and implement seasonal pool programming and special events
• Maintain inventory of pool supplies, towels, amenities, and ensure timely replenishment
• Partner with Engineering to address maintenance needs and ensure pool equipment is functioning optimally
• Respond to guest feedback and resolve issues promptly and professionally
• Conduct regular inspections and audits to uphold brand standards and guest expectations
• Recruit, train, and mentor pool operations team members
• Foster a culture of safety, hospitality, and accountability
• Lead daily briefings and ensure team alignment on service goals and operational updates
• Monitor labor costs and staffing levels to align with business needs and budget
• Partner with Marketing to promote pool events, cabana packages, and seasonal offerings
• Analyze guest feedback and operational data to inform improvements and innovations
• Collaborate with Rooms Division and Housekeeping to ensure seamless guest transitions between pool and accommodations
• Support sustainability initiatives related to pool operations and water conservation

Skills

Guest-Centric Leader

Operational Expert

Collaborative Partner

Detail-Oriented Planner

Innovative Thinker

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Property management systems

Job description

Loews Miami Beach Hotel is seeking a Director of Pool Operations to lead the vision, execution, and daily management of pool experiences across the resort’s oceanfront property. You will drive a safe, luxurious environment for guests at the pool, cabanas, and outdoor amenities.

The role requires overseeing staffing, guest service standards, and cross-functional collaboration with F&B, Housekeeping, and Engineering to ensure seamless experiences.