Luxury Personal Concierge - Guest Experience Leader

Hilton; Beverly Hills (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Waldorf Astoria Beverly Hills is seeking a professional Personal Concierge to join the Front Office Team at our Forbes 5-Star luxury property. You will deliver warm, personalized service to guests from arrival to departure, ensuring memorable experiences throughout their stay.

In this role you will greet guests with enthusiasm, offer tailored recommendations on local attractions and amenities, coordinate with hotel departments for seamless service, and remain calm and attentive during peak

Qualifications

Responsibilities

• Deliver a warm welcome: greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
• Remain calm and alert: Maintain poise during high-traffic or emergency situations

Job description

Waldorf Astoria Beverly Hills is seeking a professional Personal Concierge to join the Front Office Team at our Forbes 5-Star luxury property. You will deliver warm, personalized service to guests from arrival to departure, ensuring memorable experiences throughout their stay.

In this role you will greet guests with enthusiasm, offer tailored recommendations on local attractions and amenities, coordinate with hotel departments for seamless service, and remain calm and attentive during peak