Luxury Parking Operations Manager — Guest Experience Lead

Propark Mobility; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Complimentary parking

Flexible scheduling

Wellness benefits

Paid holidays

401(k)

Job summary

Propark Mobility is seeking an Account Manager for Parking Operations in San Francisco. The role leads on-site managers and drives premium valet and self-parking services to deliver a seamless guest experience at a luxury hotel.

The ideal candidate will have 2+ years in luxury hospitality management, strong operational and financial acumen, and the ability to collaborate with hotel leadership. This on-site position offers competitive compensation, benefits, and opportunities for advancement.

Qualifications

• Minimum of 2 years of progressive management experience in luxury hospitality, parking, or a related premium service industry.
• Hospitality management experience within luxury hotels, resorts, or high-end service environments strongly preferred.
• Demonstrated operational and financial acumen, with experience managing complex, high-volume operations.
• Bachelor’s degree in business, hospitality management, or a related field preferred.

Responsibilities

• Lead on-site managers and frontline teams to deliver exceptional service and operational excellence.
• Oversee valet and self-parking operations, ensuring consistency with luxury hospitality standards.
• Drive customer service programs that create seamless, five-star experiences for guests, residents, and VIP clientele.
• Maintain impeccable standards for presentation, including uniforms, equipment, signage, shuttle fleets, and all guest-facing assets.
• Develop and manage annual operating budgets, aligning staffing plans and expenses with service expectations.
• Partner closely with hotel leadership and ownership as the primary liaison, ensuring strong relationships and high client satisfaction.
• Proactively identify opportunities to enhance guest experience, improve service flow, and increase operational efficiency.
• Support scheduling, payroll, and workforce planning as needed.
• Model a calm, confident, and approachable leadership presence at all times.
• Perform additional duties as assigned by company leadership.

Skills

Leadership

Communication

Problem-solving

Organization

Education

Bachelor’s degree in business or hospitality

Tools

Microsoft Office

ADP

Job description

Propark Mobility is seeking an Account Manager for Parking Operations in San Francisco. The role leads on-site managers and drives premium valet and self-parking services to deliver a seamless guest experience at a luxury hotel.

The ideal candidate will have 2+ years in luxury hospitality management, strong operational and financial acumen, and the ability to collaborate with hotel leadership. This on-site position offers competitive compensation, benefits, and opportunities for advancement.