Luxury Package Concierge - Guest Experience Pro

Stratton Amenities; Texas; On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities in Dallas, TX is seeking energetic, friendly, and professional individuals to provide outstanding service for residents and guests in our luxury residential high-rise. The ideal candidate is passionate about hospitality and guest experiences. We offer a fun work environment, competitive pay, and rewards based on performance.

Availability: Full-time and Part-time. Key duties include greeting residents, checking in guests, logging packages, coordinating amenities requests, and

Qualifications

• Excellent verbal and written communication skills.
• At least two years of hospitality experience.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests.
• Have at least two years of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors.
• Acknowledge all residents, visitors and vendors at all times.
• Greet future residents and create a memorable first impression.
• Check-in future residents and scan their IDs prior to their scheduled tours.
• Accurately log resident packages.
• Notify residents when they have a package.
• Perform package inventory audits.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, guests and the onsite team.
• Monitor lobby and package room, and maintain organization and cleanliness.
• Assist in the scheduling and completion of all amenities’ requests including residents’ move-ins, pet walking, dry-cleaning pickup and drop-offs, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Walk the premises to ensure the highest standards are being met.
• Perform all other duties as assigned by onsite management.

Skills

Verbal communication

Written communication

Problem-solving

Ownership

Listening

Interpersonal skills

Organization

Professional grooming

Decision making under pressure

Job description

Stratton Amenities in Dallas, TX is seeking energetic, friendly, and professional individuals to provide outstanding service for residents and guests in our luxury residential high-rise. The ideal candidate is passionate about hospitality and guest experiences. We offer a fun work environment, competitive pay, and rewards based on performance.

Availability: Full-time and Part-time. Key duties include greeting residents, checking in guests, logging packages, coordinating amenities requests, and