Package Concierge

Stratton Amenities; Texas; On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities in Dallas, TX is seeking energetic, friendly, and professional individuals to provide outstanding service for residents and guests in our luxury residential high-rise. The ideal candidate is passionate about hospitality and guest experiences. We offer a fun work environment, competitive pay, and rewards based on performance.

Availability: Full-time and Part-time. Key duties include greeting residents, checking in guests, logging packages, coordinating amenities requests, and

Qualifications

• Excellent verbal and written communication skills.
• At least two years of hospitality experience.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests.
• Have at least two years of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors.
• Acknowledge all residents, visitors and vendors at all times.
• Greet future residents and create a memorable first impression.
• Check-in future residents and scan their IDs prior to their scheduled tours.
• Accurately log resident packages.
• Notify residents when they have a package.
• Perform package inventory audits.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, guests and the onsite team.
• Monitor lobby and package room, and maintain organization and cleanliness.
• Assist in the scheduling and completion of all amenities’ requests including residents’ move-ins, pet walking, dry-cleaning pickup and drop-offs, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Walk the premises to ensure the highest standards are being met.
• Perform all other duties as assigned by onsite management.

Skills

Verbal communication

Written communication

Problem-solving

Ownership

Listening

Interpersonal skills

Organization

Professional grooming

Decision making under pressure

Job description

Dallas, United States | Posted on 10/18/2026

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Dallas, TX.The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Availability: Full-time, Part-time

Position Requirements

• Excellent verbal and written communication skills
  
• Excellent problem-solving skills
  
• Takes pride and ownership in the position and property
  
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  
• Have at least two year of hospitality experience
  
• Possess amazing interpersonal skills and exceptional guest service abilities
  
• Be organized, proactive, productive and self-motivated showing a positive attitude
  
• Maintain a neat and professionally well-groomed appearance
  
• Think clearly, quickly and efficiently and make concise decisions even under pressure
  

Main Responsibilities

• Greet and direct residents and visitors
  
• Acknowledge all residents, visitors and vendors at all times
  
• Greet future residents and create a memorable first impression
  
• Check-in future residents and scan their ID’s prior to their scheduled tours
  
• Accurately log resident packages
  
• Notify residents when they have a package
  
• Perform package inventory audits
  
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  
• Cultivate and retain cohesive relationships with residents, guests and the onsite team
  
• Monitor lobby and package room, and maintain organization and cleanliness
  
• Assist in the scheduling and completion of all amenities’ requests including residents’ move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
  
• Ability to maintain confidentiality
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned by onsite management
  

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.