Luxury Owner & Guest Experience Lead

Timbers Kaua’i; Lihue (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Timbers Kaua‘i at Hōkūala is seeking an Owner and Guest Experience Manager who will lead personalized service for luxury owners and guests, build lasting relationships, and oversee recreation, events, and resort programming.

You will partner with Concierge, Residence Club, and other departments, translate guest preferences into memorable experiences, manage budgets, vendors, and staff, and ensure safety and high service standards.

Qualifications

• Experience in luxury hospitality, concierge services, events, or owner relations.
• Supervisory or program leadership experience required.
• Strong communication and budget management skills.

Responsibilities

• Build relationships with owners and guests, personalize stays and recognize returning guests.
• Plan and coordinate recreation, events, and experiences aligned with budgets.
• Manage vendor contracts, budgets, and department coordination.
• Provide on‑site leadership to ensure five‑star service and safety standards.

Skills

Owner relations

Event planning

Budget management

Vendor coordination

Staff supervision

Education

High School Diploma/GED

Tools

Reservation systems

Job description

Timbers Kaua‘i at Hōkūala is seeking an Owner and Guest Experience Manager who will lead personalized service for luxury owners and guests, build lasting relationships, and oversee recreation, events, and resort programming.

You will partner with Concierge, Residence Club, and other departments, translate guest preferences into memorable experiences, manage budgets, vendors, and staff, and ensure safety and high service standards.