Luxury Owner & Guest Experience Lead

Timbers Company; Lihue (HI); On-site; USD 95,000 - 140,000; Full time

Job summary

Timbers Company seeks an Owner and Guest Experience Manager for Timbers Kaua'i at Hōkūala. Lead personalized experiences, nurture owner relationships, and oversee recreation, spa, and events with a focus on luxury hospitality and aloha.

In this hands-on leadership role, manage budgets, coordinate vendors, and collaborate with Concierge, F&B, and Sales to deliver memorable stays while maintaining service excellence across departments.

Qualifications

• High School Diploma or GED required.
• 2+ years of progressive luxury hospitality experience preferred.
• Strong leadership and interpersonal skills.

Responsibilities

• Lead personalized owner/guest experiences and manage service programming.
• Oversee recreation, spa readiness, and events with budget oversight.
• Coordinate with Concierge, F&B, Sales and other departments to deliver seamless experiences.

Skills

People leadership

Guest experience design

Budget management

Vendor coordination

Education

High School Diploma/GED

Tools

Reservation systems

Job description

Timbers Company seeks an Owner and Guest Experience Manager for Timbers Kaua'i at Hōkūala. Lead personalized experiences, nurture owner relationships, and oversee recreation, spa, and events with a focus on luxury hospitality and aloha.

In this hands-on leadership role, manage budgets, coordinate vendors, and collaborate with Concierge, F&B, and Sales to deliver memorable stays while maintaining service excellence across departments.