Luxury Outerwear Sales Associate

APP Group (MACKAGE and SOIA&KYO); New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

MACKAGE in New York is seeking a Sales Associate to deliver exceptional customer service, drive sales and support daily store operations in a luxury environment. You will be a brand ambassador, engaging clients with product knowledge and contributing to a premium shopping experience.

Join a team that values fashion insight, customer care, and teamwork to maintain brand standards and drive business in a high-end setting.

Qualifications

• 1-2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandising (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.

Responsibilities

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.).
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

Skills

Customer service

Sales

Communication

Problem solving

Multilingual

Tools

Microsoft Office

POS systems

Job description

MACKAGE in New York is seeking a Sales Associate to deliver exceptional customer service, drive sales and support daily store operations in a luxury environment. You will be a brand ambassador, engaging clients with product knowledge and contributing to a premium shopping experience.

Join a team that values fashion insight, customer care, and teamwork to maintain brand standards and drive business in a high-end setting.