Luxury Outdoor Lodge Guest Experience Lead

W.C. Bradley Co.; Georgia; Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

The W.C. Bradley Co.

invites applications for a Guest Experience Coordinator to deliver exceptional lodge experiences, coordinating hunting excursions, lodging, dining, and transportation while serving as the primary guest contact before, during, and after stays. This on-site role requires strong customer service, organization, and a passion for outdoor recreation, with duties spanning schedules, cabin assignments, and cross-functional communication among guides, housekeeping, F&B, and

Formación

• High school diploma or equivalent; hospitality or tourism education preferred.
• Experience in hospitality, guest services, luxury lodging, or outdoor recreation.
• Knowledge of hunting, fishing, and outdoor activities is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency with reservation and property management systems.
• Ability to work flexible hours, including weekends, holidays, and seasonal peak periods.
• Valid driver's license preferred.

Responsabilidades

• Welcome guests and provide orientation of lodge, amenities, and hunting property.
• Coordinate hunting trips, activities, meals, and transportation schedules.
• Maintain guest itineraries and personalized service notes.
• Communicate guest preferences to staff; ensure seamless handoffs.
• Monitor cleanliness and readiness of cabins and public spaces.
• Resolve guest concerns promptly and professionally.
• Assist with luggage and transportation arrangements.
• Document incidents and feedback for management.

Conocimientos

Guest service

Hunting etiquette

Attention to detail

Itinerary coordination

Problem solving

Team collaboration

Time management

Professional appearance

Calm under pressure

Independent work

Outdoor recreation

Wildlife knowledge

Personalized experiences

Luxury hospitality

Educación

High school diploma

Hospitality education preferred

Herramientas

Reservation software

Property management systems

Descripción del empleo

The W.C. Bradley Co.

invites applications for a Guest Experience Coordinator to deliver exceptional lodge experiences, coordinating hunting excursions, lodging, dining, and transportation while serving as the primary guest contact before, during, and after stays. This on-site role requires strong customer service, organization, and a passion for outdoor recreation, with duties spanning schedules, cabin assignments, and cross-functional communication among guides, housekeeping, F&B, and