Luxury Operations Lead — Guest Experience & Weekend Oversight

Museum of the Bible; Washington (District of Columbia); On-site; USD 80,000 - 90,000; Full time

Job summary

Museum of the Bible in Washington, DC seeks an Assistant Director of Operations to lead and optimize the Operations Division's strategy, ensuring exceptional guest experiences and financial performance. This role oversees Food & Beverage, Housekeeping, Facilities and Security, stepping in as Senior Operations Leader when needed.

Responsibilities include fostering service excellence, maintaining building standards, coordinating with department heads, and driving continuous improvement across

Qualifications

• Proven leadership experience in operations within a luxury environment.
• Strong background in guest-facing roles.
• Ability to manage complex, cross-functional operations.

Responsibilities

• Lead and coach Department Heads to ensure seamless operations and service excellence.
• Foster a collaborative, high-performance culture with employee engagement and growth.
• Oversee onboarding, training, and performance management across vendor partners.
• Lead service recovery and guest relations to exceed expectations.

Skills

Leadership

Budgeting & cost control

Guest service excellence

Attention to detail

Education

High School Diploma Preferred

Tools

Microsoft Office Suite

Job description

Museum of the Bible in Washington, DC seeks an Assistant Director of Operations to lead and optimize the Operations Division's strategy, ensuring exceptional guest experiences and financial performance. This role oversees Food & Beverage, Housekeeping, Facilities and Security, stepping in as Senior Operations Leader when needed.

Responsibilities include fostering service excellence, maintaining building standards, coordinating with department heads, and driving continuous improvement across