Luxury Mountain Resort Host | Year‑Round + Tips

Auberge Resorts Collection; Northern (KY); Ibrido; USD 32.000 - 39.000; Tempo pieno

Descrizione del lavoro

Madeline Hotel and Residence is seeking a Restaurant Host to uphold the welcoming atmosphere of our Auberge property. You will greet guests, manage check-ins and seating, answer phones, take reservations, and coordinate with staff to ensure smooth guest flow.

We require prior hospitality experience, strong English communication, and flexibility to work weekends/holidays. State certifications for food handling/alcohol may be required; the role is full-time, year-round, non-exempt, with a pay rate

Competenze

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Mansioni

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Conoscenze

Customer service

Hospitality

English fluency

Communication

Strumenti

Reservation systems

Descrizione del lavoro

Madeline Hotel and Residence is seeking a Restaurant Host to uphold the welcoming atmosphere of our Auberge property. You will greet guests, manage check-ins and seating, answer phones, take reservations, and coordinate with staff to ensure smooth guest flow.

We require prior hospitality experience, strong English communication, and flexibility to work weekends/holidays. State certifications for food handling/alcohol may be required; the role is full-time, year-round, non-exempt, with a pay rate