Winter Host

Madeline Hotel & Residences, Auberge Collection; Telluride (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride seeks a Restaurant Host to uphold a welcoming atmosphere and ensure guests have a positive start to their visit. You will greet guests, handle check-ins, seating, and reservations, and coordinate with staff to ensure smooth service at a Forbes five-star property.

Fluency in English is required, along with previous hospitality experience and the ability to work weekends and holidays.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, fluent in English.
• Must be at the minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state certifications, such as food handlers or alcohol training.

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table setup.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Skills

Customer service

Hospitality

English fluency

Tools

Reservation systems

Job description

Company Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year‑round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five-star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season.

The targeted compensation rate for this full‑time, year‑round, non‑exempt position is $17/hr + tips. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

• Greet guests warmly, provide courteous service, and efficiently handle check‑ins and seating.
• Answer phones, take reservations, take in‑room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set‑up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up‑to‑date, and well‑stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high‑end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.