Luxury MedSpa Guest Experience Coordinator

LAK MedSpa; Wayzata (MN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Employee discounts

Paid time off

Job summary

LĀK MedSpa is seeking a friendly, professional Guest Services & Patient Coordinator to join our growing team. You will welcome every patient, manage scheduling, confirmations, and follow-ups, and educate guests about our services, memberships, and events in a luxury, patient-centered environment.

In this role, you will support patient retention, assist with marketing events, and maintain accurate records in Zenoti, ensuring confidentiality and a positive team dynamic in a physician-led practice.

Qualifications

• Excellent communication and customer service skills.
• Professional, polished demeanor with strong attention to detail.
• Sales-minded with the confidence to engage patients and convert inquiries into appointments.

Responsibilities

• Provide a warm, welcoming, and professional experience for every patient in person, by phone, email, and text.
• Manage appointment scheduling, confirmations, cancellations, waitlists, and rebooking.
• Follow up with prospective patients and existing clients to encourage consultations and continued care.
• Educate patients about services, memberships, skincare products, specials, and events.
• Support sales, patient retention, and revenue growth through consistent follow-up and engagement.
• Maintain accurate patient information and records in Zenoti.

Skills

Customer service

Communication

Organization

Multitasking

Sales mindset

Relationship building

Tools

Zenoti

CRM systems

Job description

LĀK MedSpa is seeking a friendly, professional Guest Services & Patient Coordinator to join our growing team. You will welcome every patient, manage scheduling, confirmations, and follow-ups, and educate guests about our services, memberships, and events in a luxury, patient-centered environment.

In this role, you will support patient retention, assist with marketing events, and maintain accurate records in Zenoti, ensuring confidentiality and a positive team dynamic in a physician-led practice.