Guest Services/ Patient Coordinator

LAK MedSpa; Wayzata (MN); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Company parties

Competitive salary

Employee discounts

Paid time off

Descripción de la vacante

LĀK MedSpa is seeking a friendly, professional Guest Services & Patient Coordinator to join our growing team. You will welcome every patient, manage scheduling, confirmations, and follow-ups, and educate guests about our services, memberships, and events in a luxury, patient-centered environment.

In this role, you will support patient retention, assist with marketing events, and maintain accurate records in Zenoti, ensuring confidentiality and a positive team dynamic in a physician-led practice.

Formación

• Excellent communication and customer service skills.
• Professional, polished demeanor with strong attention to detail.
• Sales-minded with the confidence to engage patients and convert inquiries into appointments.

Responsabilidades

• Provide a warm, welcoming, and professional experience for every patient in person, by phone, email, and text.
• Manage appointment scheduling, confirmations, cancellations, waitlists, and rebooking.
• Follow up with prospective patients and existing clients to encourage consultations and continued care.
• Educate patients about services, memberships, skincare products, specials, and events.
• Support sales, patient retention, and revenue growth through consistent follow-up and engagement.
• Maintain accurate patient information and records in Zenoti.

Conocimientos

Customer service

Communication

Organization

Multitasking

Sales mindset

Relationship building

Herramientas

Zenoti

CRM systems

Descripción del empleo

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Paid time off

Help create an exceptional patient experience at LĀK MedSpa!

LĀK MedSpa is seeking a friendly, professional, and highly organized Guest Services & Patient Coordinator to join our growing team. We are a premier, physician-led medical spa focused on providing exceptional patient care, advanced aesthetic treatments, and personalized wellness services in a welcoming, luxury environment.

Responsibilities

• Provide a warm, welcoming, and professional experience for every patient, both in person and through phone, email, and text.
• Manage appointment scheduling, confirmations, cancellations, waitlists, and rebooking.
• Follow up with prospective patients and existing clients to encourage consultations, treatments, and continued care.
• Educate patients about our services, memberships, skincare products, specials, and events.
• Support sales, patient retention, and revenue growth through consistent follow-up, rebooking, and patient engagement.
• Maintain accurate patient information, documentation, and membership records in Zenoti.
• Monitor incoming calls, emails, and patient inquiries to ensure timely follow-up.
• Support provider schedules and communicate patient needs and scheduling changes with the clinical team.
• Review approved treatment estimates, packages, membership options, and payment information.
• Assist with patient retention initiatives, marketing events, RSVP tracking, and event preparation.
• Maintain patient confidentiality and contribute to a positive, collaborative team environment.

Qualifications

• Excellent communication and customer service skills.
• Professional, polished, and personable demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable discussing services, products, memberships, and treatment options with patients.
• Sales-minded with the confidence to engage patients, follow up on leads, recognize sales opportunities, and help convert inquiries into appointments.
• Strong follow-through and a proactive approach to responsibilities.
• Comfortable using computers, scheduling systems, email, and phone communication.
• Previous experience in a medical spa, medical office, aesthetics, hospitality, sales, or customer service is preferred.

The Ideal Candidate

We are looking for someone who:

• Loves working with people and building lasting relationships.
• Takes initiative rather than waiting to be told what needs to be done.
• Understands that patient follow-up and retention are essential to a successful practice.
• Has a natural sales mindset and enjoys helping patients discover services and products that meet their needs.
• Is motivated by achieving goals and contributing to practice growth.
• Is confident, positive, dependable, and team-oriented.
• Takes pride in creating an elevated, luxury patient experience.
• Enjoys being part of a growing practice and contributing to its success.

Why Join LĀK MedSpa?

• Be part of a professional, welcoming, and growing medical aesthetics practice.
• Learn about the latest aesthetic treatments, technologies, and wellness services.
• Enjoy opportunities for professional growth and development.
• Be part of a team that values exceptional patient care, collaboration, and results.