Luxury Med Spa Concierge & Revenue Driver

Look Lab Med Spas; Phoenix (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical dental vision insurance

401(k) retirement plan

Exclusive employee pricing

Job summary

Look Lab Med Spa in Arcadia, AZ is seeking a high-performing Patient Concierge to drive revenue and deliver a luxury, personalized experience from arrival to checkout. This revenue-driving role focuses on rebooking, memberships, and skincare recommendations while maintaining an exceptional client journey.

The position suits someone with luxury hospitality, sales, or customer service experience, strong organizational skills, and excellent communication.

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred.
• Strong organizational and multitasking ability.
• Comfortable with technology, scheduling systems, and social media.
• Professional presence and communication skills.

Responsibilities

• Drive revenue through rebooking, memberships, and skincare recommendations.
• Maximize provider schedules by ensuring patients are booked correctly and consistently.
• Create a luxury, personalized experience from arrival to checkout.
• Confidently guide patient decisions while maintaining warmth and professionalism.
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized.
• Follow up with patients and leads to maintain momentum and retention.
• Capture content (photos/videos) that aligns with our brand aesthetic.
• Operate with extreme attention to detail in scheduling, invoicing, and patient records.

Skills

Luxury hospitality

Sales

Customer service

Organizational skills

Communication

Tools

Scheduling systems

Social media

Job description

Look Lab Med Spa in Arcadia, AZ is seeking a high-performing Patient Concierge to drive revenue and deliver a luxury, personalized experience from arrival to checkout. This revenue-driving role focuses on rebooking, memberships, and skincare recommendations while maintaining an exceptional client journey.

The position suits someone with luxury hospitality, sales, or customer service experience, strong organizational skills, and excellent communication.