Patient Concierge (Luxury Aesthetics | High-Performance Role)

Look Lab Med Spas; Phoenix (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical dental vision insurance

401(k) retirement plan

Exclusive employee pricing

Job summary

Look Lab Med Spa in Arcadia, AZ is seeking a high-performing Patient Concierge to drive revenue and deliver a luxury, personalized experience from arrival to checkout. This revenue-driving role focuses on rebooking, memberships, and skincare recommendations while maintaining an exceptional client journey.

The position suits someone with luxury hospitality, sales, or customer service experience, strong organizational skills, and excellent communication.

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred.
• Strong organizational and multitasking ability.
• Comfortable with technology, scheduling systems, and social media.
• Professional presence and communication skills.

Responsibilities

• Drive revenue through rebooking, memberships, and skincare recommendations.
• Maximize provider schedules by ensuring patients are booked correctly and consistently.
• Create a luxury, personalized experience from arrival to checkout.
• Confidently guide patient decisions while maintaining warmth and professionalism.
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized.
• Follow up with patients and leads to maintain momentum and retention.
• Capture content (photos/videos) that aligns with our brand aesthetic.
• Operate with extreme attention to detail in scheduling, invoicing, and patient records.

Skills

Luxury hospitality

Sales

Customer service

Organizational skills

Communication

Tools

Scheduling systems

Social media

Job description

Location: Look Lab Med Spa: Arcadia [Arizona]

Compensation: $42,000 - $50,000 / year

Location: Look Lab Med Spa: Arcadia [Arizona]

Compensation: $42,000 - $50,000 / year

Department: Clinic Support

Look Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision to become a household name in the world of aesthetics.
In just three years, we’ve expanded to 6 locations across 4 states and built a team of 50+ employees, and we’re just getting started.
We’re in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization.
Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail.
We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse.
This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.

What You’ll Own

• Drive revenue through rebooking, memberships, and skincare recommendations
• Maximize provider schedules by ensuring patients are booked correctly and consistently
• Create a luxury, personalized experience from arrival to checkout
• Confidently guide patient decisions while maintaining warmth and professionalism
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
• Follow up with patients and leads to maintain momentum and retentionCapture content (photos/videos) that aligns with our brand aesthetic
• Operate with extreme attention to detail in scheduling, invoicing, and patient records

What Winning Looks Like

• Naturally influence patient decisions with confidence
• Consistently rebook patients before they leave
• Identify opportunities to introduce memberships and products
• Stay calm, polished, and proactive in a fast-paced environment
• Take ownership without needing to be managed
• Elevate the energy and professionalism of the entire clinic

Who This Is For

• Thrives in a fast-paced, high-expectation environment
• Loves both people AND performance
• Is highly organized and detail-oriented
• Has strong communication skills and presence
• Is coachable, but also a self-starter
• Wants to grow into leadership or management over time

Who This Is NOT For

• Someone looking for a slow-paced or purely administrative role
• Someone uncomfortable with sales or influencing decisions
• Someone who needs constant direction or oversight

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred
• Strong organizational and multitasking ability
• Comfortable with technology, scheduling systems, and social media
• Professional presence and communication skills

Compensation & Growth

• Competitive hourly pay + monthly performance bonuses
• Medical, Dental & Vision insurance
• 401(k) retirement plan
• Exclusive employee pricing on aesthetic services and medical-grade skincare
• Professional development and ongoing training
• Career growth opportunities within a growing company
• Supportive, fast-paced team culture

Schedule

• Full-time or part-time available
• Must be available evenings and weekends