Luxury Aesthetics Concierge | Revenue & Guest Experience

Look Lab Med Spa; Phoenix (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) retirement plan

Exclusive employee pricing on services

Professional development

Job summary

Look Lab Med Spa in Arcadia, AZ, is seeking a high‑performing Patient Concierge to be the first and last impression of our luxury aesthetics clinic. This revenue‑driving role focuses on delivering a seamless, elevated patient experience from arrival to checkout.

You will drive revenue through memberships and skincare recommendations, maximize provider schedules, guide patient decisions with warmth and professionalism, and support clinic flow in a fast‑paced environment.

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred.
• Strong organizational and multitasking ability.
• Comfortable with technology, scheduling systems, and social media.
• Professional presence and communication skills.

Responsibilities

• Drive revenue through rebooking, memberships, and skincare recommendations.
• Maximize provider schedules by ensuring patients are booked correctly and consistently.
• Create a luxury, personalized experience from arrival to checkout.
• Confidently guide patient decisions while maintaining warmth and professionalism.
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized.
• Follow up with patients and leads to maintain momentum and retention.
• Capture content (photos/videos) that aligns with our brand aesthetic.
• Operate with extreme attention to detail in scheduling, invoicing, and patient records.

Skills

Luxury hospitality

Sales

Customer service

Communication

Coachability

Self-starter

Tools

Scheduling systems

CRM software

Job description

Look Lab Med Spa in Arcadia, AZ, is seeking a high‑performing Patient Concierge to be the first and last impression of our luxury aesthetics clinic. This revenue‑driving role focuses on delivering a seamless, elevated patient experience from arrival to checkout.

You will drive revenue through memberships and skincare recommendations, maximize provider schedules, guide patient decisions with warmth and professionalism, and support clinic flow in a fast‑paced environment.