Luxury Lounge Assistant Manager — Guest Experience & Ops

Wynn Resorts, Limited; Las Vegas, Northern (NV, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Wynn Las Vegas seeks an Assistant General Manager for Overlook Lounge to lead daily operations, coach managers, and uphold Forbes Five-Star standards. You will balance strategic leadership with hands-on floor presence in a high-end setting.

The role focuses on guest engagement, profitability, safety, and staff development, ensuring exceptional luxury service and flawless execution across events and peak periods.

Qualifications

• Proven ability to lead in a fast-paced luxury environment.
• Strong guest relations and exceptional service focus.
• Financial acumen including budgeting, labor, and cost control.

Responsibilities

• Direct lounge operations in alignment with Wynn service standards.
• Coach and develop managers and hourly staff to drive excellence.
• Oversee guest experience, VIP engagement, and issue resolution.
• Manage budgeting, forecasting, labor, beverage costs, and revenue trends.
• Ensure compliance with safety, liquor, and gaming regulations.

Skills

Leadership

Guest relations

Financial acumen

Coaching & development

Operations management

Education

Hospitality degree or related

Job description

Wynn Las Vegas seeks an Assistant General Manager for Overlook Lounge to lead daily operations, coach managers, and uphold Forbes Five-Star standards. You will balance strategic leadership with hands-on floor presence in a high-end setting.

The role focuses on guest engagement, profitability, safety, and staff development, ensuring exceptional luxury service and flawless execution across events and peak periods.