Manager - Lounges

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Wynn Resorts seeks a Lounge Manager to lead Forbes Five-Star service execution across luxury outlets during shift operations in Las Vegas. You will oversee a full-service environment featuring premium beverages, curated cocktails, and a reserve wine list.

The role focuses on profit and loss performance, revenue growth, cost control, and ensuring alignment with business objectives. Candidates should have extensive luxury hospitality management experience and a track record with high-net-worth

Qualifications

• Minimum 5 years of progressive management experience in ultra-luxury hospitality venues.
• Experience with Forbes Five-Star or Michelin standards is highly valued.
• P&L oversight and revenue enhancement experience in high-end establishments.

Responsibilities

• Lead, mentor, and inspire staff to deliver refined, curated experiences.
• Cultivate relationships with distinguished guests and VIP patrons.
• Manage staff with professionalism and discretion; address guest matters.
• Uphold luxury standards and align operations with business objectives.
• Develop risk management strategies and monitor daily reports for consistency.
• Assess staffing needs and drive operational growth and high morale.
• Model professionalism and exceptional service for the team.

Skills

Leadership and staff development

VIP guest relations

Budget oversight

Service excellence

Strategic operations

Communication and presentation

Age and licensing compliance

Education

Bachelor's degree in Hospitality or related field

Tools

POS systems

Hospitality management software

Job description

Wynn Resorts is committed to cultivating an exceptional culture defined by sophistication, collaboration, and unwavering excellence. We seek refined and distinguished professionals who embody a passion for luxury hospitality and premium service delivery.

The Lounge Manager leads Forbes Five-Star service execution, ensuring adherence to service standards while delivering curated, high-end guest experiences across multiple outlets during shift operations. Oversees a full-service environment featuring a refined food menu, curated cocktails, and a reserve wine list.

Accountable for profit and loss performance, driving revenue, controlling costs, and aligning operations with business objectives.

Essential Job Duties & Responsibilities

• Lead, mentor, and inspire staff to deliver refined, curated experiences that reflect Wynn's commitment to luxury hospitality and service excellence for all guests.
• Cultivate and maintain relationships with distinguished guests, VIP patrons, celebrities, key influencers, and high-rollers.
• Manage and mentor staff with excellence; representing Wynn Resorts with professionalism in addressing and resolving staff and guest matters with discretion and sophistication.
• Uphold the premium vision of Wynn Standards, business objectives, and marketing initiatives in alignment with Beverages' Executive Leaders.
• Develop comprehensive risk management and mitigation strategies. Maintain all property mandates and standards. Monitor and analyze daily operational reports to ensure luxury service are consistent.
• Assess staffing requirements, develop strategic operational plans, and identify opportunities for enhanced service delivery and operational growth. Ensure optimal team performance, morale, and productivity are always high.
• Model exemplary professionalism, refined service standards, and a commitment to excellence that sets the tone for the entire team.

• A minimum of five (5) years of progressive management experience in ultra-luxury hospitality venue(s), preferably at a Michelin-starred establishments, five-star resorts, or premier luxury lounges with annual revenues exceeding a minimum of ten-million dollars or more
• Demonstrated expertise in wine, spirits, and craft cocktails, preferably with a sommelier certification, mixology credentials, and/or equivalent advanced beverage knowledge is highly valued
• Proven mastery of luxury financial management with exceptional acumen in budget oversight, P&L optimization, and revenue enhancement strategies for high-end establishments
• Extensive experience delivering service aligned with Forbes Five-Star or Michelin standards, with a distinguished track record of exceeding expectations for ultra-high-net-worth individuals and VIP guests
• Advanced proficiency in luxury hospitality management systems and premium point-of-sale platforms
• Exceptional leadership, strategic delegation, and presentation capabilities with the ability to cultivate and inspire high-performance, elite service staff
• Sophisticated interpersonal, communication, and problem-solving skills, coupled with the discretion and cultural refinement required in exclusive luxury setting
• Applicants must be twenty-one years of age or above
• Must be able to obtain and maintain any required licensing, certifications, or active work cards

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.