Luxury Logistics Client Care Specialist

ADP, Inc.; Miami (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Ferrari Express Inc. is seeking a Customer Service Clerk to provide exceptional client service in our Midtown Manhattan office. The role focuses on onboarding new customers, maintaining strong client relationships, and supporting sales through upsell opportunities.

Proficiency in MS Office and Google Workspace is required, with bilingual Hebrew preferred. The position is full-time and on-site, offering responsibilities in data entry, reporting, and cross-department collaboration to ensure smooth

Qualifications

• 1–2 years of customer service experience, preferably in luxury goods, freight forwarding, or logistics.
• Strong interpersonal and customer service skills with the ability to build rapport.
• Excellent verbal and written communication, with a customer-centric approach.
• Proficient in MS Office and Google Workspace; able to work in a fast-paced environment.
• Team player with bilingual or multilingual abilities; Hebrew preferred.

Responsibilities

• Provide onboarding information and ensure client satisfaction.
• Manage and nurture client relationships and ongoing communication.
• Inform clients about additional products or services to enhance operations.
• Communicate effectively and escalate issues to appropriate departments.
• Perform data entry, reporting, and cross-department collaboration.
• Support sales initiatives and look for upsell or cross-sell opportunities.

Skills

Customer service

Problem-solving

Communication

Teamwork

Hebrew

Bilingual abilities

Tools

Microsoft Office

Google Workspace

Job description

Ferrari Express Inc. is seeking a Customer Service Clerk to provide exceptional client service in our Midtown Manhattan office. The role focuses on onboarding new customers, maintaining strong client relationships, and supporting sales through upsell opportunities.

Proficiency in MS Office and Google Workspace is required, with bilingual Hebrew preferred. The position is full-time and on-site, offering responsibilities in data entry, reporting, and cross-department collaboration to ensure smooth