CUSTOMER SERVICE CLERK

ADP, Inc.; Miami (FL); In loco; USD 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

Ferrari Express Inc. is seeking a Customer Service Clerk to provide exceptional client service in our Midtown Manhattan office. The role focuses on onboarding new customers, maintaining strong client relationships, and supporting sales through upsell opportunities.

Proficiency in MS Office and Google Workspace is required, with bilingual Hebrew preferred. The position is full-time and on-site, offering responsibilities in data entry, reporting, and cross-department collaboration to ensure smooth

Competenze

• 1–2 years of customer service experience, preferably in luxury goods, freight forwarding, or logistics.
• Strong interpersonal and customer service skills with the ability to build rapport.
• Excellent verbal and written communication, with a customer-centric approach.
• Proficient in MS Office and Google Workspace; able to work in a fast-paced environment.
• Team player with bilingual or multilingual abilities; Hebrew preferred.

Mansioni

• Provide onboarding information and ensure client satisfaction.
• Manage and nurture client relationships and ongoing communication.
• Inform clients about additional products or services to enhance operations.
• Communicate effectively and escalate issues to appropriate departments.
• Perform data entry, reporting, and cross-department collaboration.
• Support sales initiatives and look for upsell or cross-sell opportunities.

Conoscenze

Customer service

Problem-solving

Communication

Teamwork

Hebrew

Bilingual abilities

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE CLERK

FULL-TIME Clerical Irving, TX, US

Salary Range: $20.00 To $23.00 Hourly

Reports To: Commercial Director or North America

Company Overview

Ferrari Group specializes in the worldwide shipment of jewelry and luxury goods, providing one-stop solutions for the logistics management of high-value merchandise. The company is recognized for its global expertise in customs procedures and valuable experience with different courier services, gaining increasing recognition within the industry.

Position Overview

The Customer Service Clerk role at Ferrari Express Inc. is a critical position within our Midtown Manhattan (Diamond District) office. This role is responsible for providing exceptional customer service, ensuring client satisfaction, and contributing to the efficient operation of our high-value logistics services.

Key Responsibilities

• Client Relationship Management:
  • Providing Introductory Information: Deliver comprehensive onboarding details to new customers.
  • Client Satisfaction: Ensure that Ferrari's clientele is satisfied with our products and services through continuous engagement.
  • Relationship Management: Manage and nurture client relationships, ensuring ongoing communication and support.
  • Informing Clients: Advise clients about additional products or services that can enhance their operations.
  • Effective Communication: Determine the quickest, most effective methods to address client questions.
  • Escalation: Escalate queries and concerns when necessary to the appropriate departments.
• Operations:
  • Data Entry & Reporting: Maintain accurate client records through diligent data entry and regular reporting.
  • Troubleshooting: Identify and resolve common issues with our services.
  • Cross-Department Collaboration: Work with other departments to develop appropriate solutions for client needs.
• Sales & Business Development:
  • Support sales initiatives by providing timely and accurate information to clients.
  • Identify opportunities to upsell or cross-sell services to existing clients.
  • Collaborate with the sales team to ensure a seamless customer experience.

Qualifications

• Experience: 1-2 years of experience in customer service, preferably within the luxury goods, freight forwarding, or logistics industry.
• Customer Service Skills: Exceptional interpersonal and customer service skills, with a demonstrated ability to build rapport and maintain positive relationships.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and find effective solutions.
• Communication: Excellent verbal and written communication skills with a customer-centric approach.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.
• Teamwork: Ability to work effectively both independently and as part of a collaborative team in a fast-paced environment.
• Language Skills: Bilingual or multilingual abilities are highly desired; Hebrew language proficiency is preferred.

Equal Opportunity Statement

Ferrari Express Inc. is an Equal Employment Opportunity and Aff…