Luxury Leasing Specialist: Drive Occupancy & Experience

Thompson Thrift; Saint Augustine (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Thompson Thrift is seeking a Leasing Consultant for The Terrassa in St. Augustine, FL, a Class A multifamily community.

You will greet prospects, provide property tours, and guide applicants through the leasing journey to support occupancy and revenue goals. The role requires 1 year of leasing or similar experience, excellent communication, a customer-focused mindset, and flexibility to work some evenings and weekends.

Qualifications

• Minimum 1 year of experience in leasing, sales, customer service, or a professional office environment.
• Experience in multifamily leasing, sales, or hospitality preferred.
• Class A or luxury multifamily experience a plus.

Responsibilities

• Greet and engage prospective residents, providing personalized tours that highlight the value and features of the community.
• Guide prospects through the application and leasing process, effectively addressing questions and overcoming objections.
• Support leasing performance by contributing to occupancy goals, conversion efforts, and overall community success.
• Respond to prospect inquiries across multiple channels, including phone, email, and digital platforms, in a timely and professional manner.
• Deliver a high level of customer service to both prospective and current residents, supporting satisfaction and retention.
• Support marketing and outreach efforts, including online presence, reputation management, and community events.
• Maintain detailed knowledge of the community, amenities, and surrounding market to effectively position the property.
• Prepare lease documentation, process applications, and maintain accurate and complete records.
• Assist with resident move-ins, onboarding, and communication to ensure a seamless experience.
• Collaborate with on-site management and team members to support a high-performing leasing environment.

Skills

Sales aptitude

Communication

Customer-focused mindset

Multitasking

Organization

Microsoft Office

Yardi software

Education

High School Diploma or GED

Tools

Microsoft Office

Yardi

Job description

Thompson Thrift is seeking a Leasing Consultant for The Terrassa in St. Augustine, FL, a Class A multifamily community.

You will greet prospects, provide property tours, and guide applicants through the leasing journey to support occupancy and revenue goals. The role requires 1 year of leasing or similar experience, excellent communication, a customer-focused mindset, and flexibility to work some evenings and weekends.