Luxury Lease-Up General Manager

Kairoi Residential; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Kairoi Residential in Dallas, TX, seeks a General Manager (Lease-Up) to lead a luxury high-rise community. You will direct operations, residents relations, staffing, finances, and maintenance to deliver superior service and financial performance.

You will recruit and develop a high-performing team, drive lease-ups, manage NOI, ensure compliance, and foster an exclusive living experience for residents with proactive events and community programming.

Qualifications

• 5-6 years of experience in the multifamily industry or related hospitality field.
• Strong lease up experience with A+ community, required.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

Responsibilities

• Recruit, hire, onboard, and train new team members.
• Provide ongoing coaching, mentorship, and development opportunities for team members.
• Conduct performance reviews and regular check-ins with individual associates.
• Foster a positive and supportive work environment that encourages team member growth and empowerment.
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations.
• Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents.
• Make final decisions on lease agreements and resident applications.
• Address and resolve resident concerns, complaints, and issues promptly.
• Support the Assistant General Manager in resident retention efforts and maintain open communication with residents.
• Cultivate and maintain strong relationships with residents, anticipating their needs and exceeding their expectations.
• Plan and execute exclusive resident events and lifestyle programming that fosters a sense of community and exclusivity.
• Manage budget preparation, financial reporting, and community income flow.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience.
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Analyze financial data, identify trends, and make recommendations for improvement.
• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities.
• Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance.
• Support the Building Engineer in managing inventory, approving vendor contracts, and ensuring safety practices are followed.
• Develop and implement marketing strategies to attract new residents.
• Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives.
• Build relationships with local businesses and organizations to promote the community.

Skills

Multifamily industry experience

Lease-up experience

Team leadership

Financial management

Communication skills

Problem solving

Driver's license

Education

Assoc/Bach degree

Tools

Property management software

Job description

Kairoi Residential in Dallas, TX, seeks a General Manager (Lease-Up) to lead a luxury high-rise community. You will direct operations, residents relations, staffing, finances, and maintenance to deliver superior service and financial performance.

You will recruit and develop a high-performing team, drive lease-ups, manage NOI, ensure compliance, and foster an exclusive living experience for residents with proactive events and community programming.