Luxury Keyholder - Lead Store & Client Experience

SMCP

West Hollywood (CA)

On-site

USD 29,000 - 32,000

Full time

4 days ago
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Benefits offered by this job

Shopping discount
Wardrobe allowance
Cell phone stipend
Health plan
401(k)
Paid time off
Paid parental leave
Pet benefits
EAP
MAVEN program
Retail Stylist Program

Job summary

SMCP in Beverly Hills is seeking a Keyholder to support store leadership, open/close procedures, and drive exceptional service for our luxury customers.

You will lead by example, manage cash and KPI tasks, and build strong client relationships while promoting SMCP brands Sandro and Maje. This role offers competitive hourly pay with commissions and a wardrobe allowance, plus a comprehensive benefits package in California.

Qualifications

  • 1+ year of experience in retail or customer service, with supervisory experience preferred.
  • Enthusiastic about providing exceptional customer service and working in luxury retail.
  • Knowledgeable and passionate about fashion trends.
  • Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
  • Adaptable and open to pursuing a career in retail management.

Responsibilities

  • Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
  • Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
  • Provide exceptional customer service with product knowledge and personal recommendations.
  • Build and maintain a client book, fostering relationships and loyalty.

Skills

Customer service
Retail sales
Leadership
Communication
Flexibility

Job description

SMCP in Beverly Hills is seeking a Keyholder to support store leadership, open/close procedures, and drive exceptional service for our luxury customers.

You will lead by example, manage cash and KPI tasks, and build strong client relationships while promoting SMCP brands Sandro and Maje. This role offers competitive hourly pay with commissions and a wardrobe allowance, plus a comprehensive benefits package in California.

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