Luxury Keyholder - Lead Store & Client Experience

SMCP; West Hollywood (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Shopping discount

Wardrobe allowance

Cell phone stipend

Health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

EAP

MAVEN program

Retail Stylist Program

Job summary

SMCP in Beverly Hills is seeking a Keyholder to support store leadership, open/close procedures, and drive exceptional service for our luxury customers.

You will lead by example, manage cash and KPI tasks, and build strong client relationships while promoting SMCP brands Sandro and Maje. This role offers competitive hourly pay with commissions and a wardrobe allowance, plus a comprehensive benefits package in California.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.

Skills

Customer service

Retail sales

Leadership

Communication

Flexibility

Job description

SMCP in Beverly Hills is seeking a Keyholder to support store leadership, open/close procedures, and drive exceptional service for our luxury customers.

You will lead by example, manage cash and KPI tasks, and build strong client relationships while promoting SMCP brands Sandro and Maje. This role offers competitive hourly pay with commissions and a wardrobe allowance, plus a comprehensive benefits package in California.