Luxury Retail Keyholder — Lead & Elevate Client Experience

SMCP NORTH AMERICA (US, CANADA); Costa Mesa (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan (voluntary)

401(k)

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Retail Stylist Program

Job summary

SMCP North America is seeking a Retail Keyholder for Maje at South Coast Plaza in Costa Mesa, CA. You will support store leadership, supervise the team, and deliver an exceptional luxury client experience.

The role requires 1+ year in retail with supervisory preference, passion for fashion, and flexible availability including evenings and weekends. Compensation ranges from $20.50 to $22.50 per hour plus 2% commission and wardrobe benefits.

Qualifications

• 1+ year of retail or customer service experience with supervisory exposure.
• Passion for fashion trends and luxury retail.
• Excellent communication, friendly and persuasive demeanor.
• Willingness to pursue retail management career and flexibility for evenings/weekends/holidays.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager/Assistant Manager.
• Handle daily operations including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and recommendations.
• Build and maintain a client book to foster loyalty and drive sales.
• Oversee stock replenishment and visual standards; support onboarding of new hires.
• Deliver an inclusive, personalized shopping experience and guide clients through their journey.

Skills

Retail experience

Supervisory experience

Customer service

Fashion trends

Job description

SMCP North America is seeking a Retail Keyholder for Maje at South Coast Plaza in Costa Mesa, CA. You will support store leadership, supervise the team, and deliver an exceptional luxury client experience.

The role requires 1+ year in retail with supervisory preference, passion for fashion, and flexible availability including evenings and weekends. Compensation ranges from $20.50 to $22.50 per hour plus 2% commission and wardrobe benefits.