Luxury Retail Keyholder - Lead Customer Experience

SMCP; San Jose (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health insurance

Dental insurance

Life insurance

Disability coverage

401(k) with employer match

Paid time off

Parental leave

Pet benefits

Employee Assistance Program

Job summary

SMCP is seeking a FT Keyholder for Maje-Paris at Westfield Valley Fair in San Jose, CA. You’ll support store leadership, open/close procedures, cash handling, and lead by example while driving customer service and sales in a luxury environment.

You’ll build client relationships, provide styling advice, and help maintain brand standards. The role requires 1+ year in retail, strong communication, and flexibility for evenings and weekends.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Retail experience

Customer service

Leadership

Supervisory experience

Job description

SMCP is seeking a FT Keyholder for Maje-Paris at Westfield Valley Fair in San Jose, CA. You’ll support store leadership, open/close procedures, cash handling, and lead by example while driving customer service and sales in a luxury environment.

You’ll build client relationships, provide styling advice, and help maintain brand standards. The role requires 1+ year in retail, strong communication, and flexibility for evenings and weekends.