Luxury Jewelry Store Manager – LA Flagship

Spinelli Kilcollin; Los Angeles (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

FSAs

PTO 15 days

Sick leave 6 days

Summer Fridays

401(k) match

Profit sharing

Employee discount

Friends and family discount

Job summary

Spinelli Kilcollin in Los Angeles is seeking a Store Manager to own revenue, operations, and team leadership for our flagship. This senior role balances sales leadership with hands-on floor responsibilities and the elevated hospitality expected of a luxury jewelry house, building long-term relationships with high-value clients.

You will partner with the VP Global Retail to hit targets, develop your team, and ensure every client interaction meets the brand’s craft and service standards.

Qualifications

• 5+ years of retail management experience, including 2+ years in luxury goods or a comparable premium category.

Responsibilities

• Own store revenue targets, KPIs, and client development goals for the location.
• Cultivate a clienteling culture, building long-term relationships with high-value clients through personalized outreach, private appointments, and trunk shows.
• Lead daily floor operations, including staffing, scheduling, and coverage.
• Recruit, train, and develop sales associates and key holders, and manage their day‑to‑day performance.
• Set individual and team performance goals; conduct regular one‑on‑ones, coaching, and performance reviews.
• Oversee opening/closing procedures, cash handling, and daily reconciliation.
• Maintain inventory accuracy and loss-prevention protocols for high‑value merchandise.
• Maintain visual merchandising standards in partnership with the Creative team.
• Lead local clienteling initiatives, private appointments, and in‑store events, partnering with Marketing on flagship campaigns where applicable.
• Partner with the People team on hiring, onboarding, and employee relations matters.
• Partner with fellow Store Managers to share best practices across the fleet.
• Report sales trends, client feedback, and inventory needs to senior retail leadership.

Skills

Retail mgmt

Luxury jewelry

Clienteling

Team leadership

POS systems

Inventory software

Sales reporting

Org skills

Professional presence

Weekend hours

Tools

POS systems

Inventory management

Sales reporting tools

Job description

Spinelli Kilcollin in Los Angeles is seeking a Store Manager to own revenue, operations, and team leadership for our flagship. This senior role balances sales leadership with hands-on floor responsibilities and the elevated hospitality expected of a luxury jewelry house, building long-term relationships with high-value clients.

You will partner with the VP Global Retail to hit targets, develop your team, and ensure every client interaction meets the brand’s craft and service standards.