Store Manager

Spinelli Kilcollin; Los Angeles (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

FSAs

PTO 15 days

Sick leave 6 days

Summer Fridays

401(k) match

Profit sharing

Employee discount

Friends and family discount

Job summary

Spinelli Kilcollin in Los Angeles is seeking a Store Manager to own revenue, operations, and team leadership for our flagship. This senior role balances sales leadership with hands-on floor responsibilities and the elevated hospitality expected of a luxury jewelry house, building long-term relationships with high-value clients.

You will partner with the VP Global Retail to hit targets, develop your team, and ensure every client interaction meets the brand’s craft and service standards.

Qualifications

• 5+ years of retail management experience, including 2+ years in luxury goods or a comparable premium category.

Responsibilities

• Own store revenue targets, KPIs, and client development goals for the location.
• Cultivate a clienteling culture, building long-term relationships with high-value clients through personalized outreach, private appointments, and trunk shows.
• Lead daily floor operations, including staffing, scheduling, and coverage.
• Recruit, train, and develop sales associates and key holders, and manage their day‑to‑day performance.
• Set individual and team performance goals; conduct regular one‑on‑ones, coaching, and performance reviews.
• Oversee opening/closing procedures, cash handling, and daily reconciliation.
• Maintain inventory accuracy and loss-prevention protocols for high‑value merchandise.
• Maintain visual merchandising standards in partnership with the Creative team.
• Lead local clienteling initiatives, private appointments, and in‑store events, partnering with Marketing on flagship campaigns where applicable.
• Partner with the People team on hiring, onboarding, and employee relations matters.
• Partner with fellow Store Managers to share best practices across the fleet.
• Report sales trends, client feedback, and inventory needs to senior retail leadership.

Skills

Retail mgmt

Luxury jewelry

Clienteling

Team leadership

POS systems

Inventory software

Sales reporting

Org skills

Professional presence

Weekend hours

Tools

POS systems

Inventory management

Sales reporting tools

Job description

About Spinelli Kilcollin

Spinelli Kilcollin is a Los Angeles–based luxury jewelry brand known for its iconic linked rings, clean architectural designs, and commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown Los Angeles, with a focus on creating a positive, long-term impact on our industry, our community, and our customers.

About Spinelli Kilcollin

Spinelli Kilcollin is a Los Angeles–based luxury jewelry brand known for its iconic linked rings, clean architectural designs, and commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown Los Angeles, with a focus on creating a positive, long-term impact on our industry, our community, and our customers.

Role Overview

Spinelli Kilcollin is looking for a Store Manager to own the full performance, presentation, and team leadership for our Los Angeles flagship. This is a senior retail role for someone who can move fluidly between sales leadership, hands‑on floor operations, and the elevated hospitality expected of a luxury jewelry house, someone who builds a clienteling culture rooted in long‑term relationships with high‑value clients while running the daily business of the store. You will partner closely with the VP Global Retail to hit revenue targets, build and develop your team, and ensure every client interaction meets the brand's standard of craft and service.

What You'll Do

• Own store revenue targets, KPIs, and client development goals for the location.
• Cultivate a clienteling culture, building long-term relationships with high-value clients through personalized outreach, private appointments, and trunk shows.
• Lead daily floor operations, including staffing, scheduling, and coverage.
• Recruit, train, and develop sales associates and key holders, and manage their day‑to‑day performance.
• Set individual and team performance goals; conduct regular one‑on‑ones, coaching, and performance reviews.
• Oversee opening/closing procedures, cash handling, and daily reconciliation.
• Maintain inventory accuracy and loss prevention protocols for high‑value merchandise.
• Maintain visual merchandising standards in partnership with the Creative team.
• Lead local clienteling initiatives, private appointments, and in‑store events, partnering with Marketing on flagship campaigns where applicable.
• Partner with the People team on hiring, onboarding, and employee relations matters.
• Partner with fellow Store Managers to share best practices across the fleet.
• Report sales trends, client feedback, and inventory needs to senior retail leadership.

What We're Looking For

• 5+ years of retail management experience, including 2+ years in luxury goods, fine jewelry, or a comparable premium category.
• Proven track record of meeting or exceeding sales targets in a clienteling-driven environment.
• Experience recruiting, training, and leading a team of sales associates and key holders.
• Strong command of POS systems, inventory management software, and sales reporting.
• Strong organizational skills and comfort with scheduling and reporting.
• Polished, professional presence consistent with a luxury retail environment.
• Flexibility to work weekends, evenings, and peak retail season hours.

Compensation

The salary range for this position is: $90,000-115,000 annually + Bonus & Commission

The range noted represents the company’s good faith estimate of the salary range for this role at the time of posting. Actual compensation will be determined based on factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect base salary only and do not include bonus, commission, or other forms of compensation.

Benefits

We believe that taking care of our team is just as important as the work we create together. Full‑time employees receive fully company‑covered medical insurance through Blue Shield of California, along with dental and vision coverage, access to FSA and Dependent FSA accounts, and a $500 annual health reimbursement for any out‑of‑pocket medical, dental, vision, or mental health expenses.

We offer 15 days of PTO, 6 days of paid sick leave, Summer Fridays, and a generous holiday calendar. Employees are eligible for a 401(k) retirement savings plan with a 3% company match regardless of contribution, plus profit sharing because when the company wins, so does the team. As a member of our team, you'll receive a generous employee discount on our jewelry because we want you to wear and love what we make , along with a friends and family discount and the opportunity for team members to earn additional SK credits when company goals are met. We're a small, passionate team and we're proud to offer benefits that reflect how much we value the people who show up for us every day.

At Spinelli Kilcollin, our team is strengthened by different backgrounds, perspectives, and ways of thinking. Our work is rooted in craft, collaboration, and thoughtful connection, and we are committed to building a workplace where people feel respected, valued, and able to contribute fully. Spinelli Kilcollin is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other status protected by applicable federal, state, or local law. We provide reasonable accommodations for applicants and employees with disabilities or religious needs upon request, in accordance with applicable law. We welcome candidates from all backgrounds and encourage you to apply, even if your experience does not follow a traditional path. We look forward to learning more about you.