Luxury Jewelry Store Manager – Customer Experience Leader

Brilliant Earth; Brookline (MA); On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and Volunteer Opportunites

Medical, Dental, and Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Pre-Tax Commuter Benefits

Job summary

Brilliant Earth is seeking a highly motivated Store Manager for our Chestnut Hill showroom in Massachusetts. This role concentrates on leading a Customer Experience team to meet and exceed sales targets while delivering luxury customer service in a retail jewelry environment.

You will recruit, coach, and retain top talent, own store performance, and implement efficient operations. The position requires a Tuesday–Saturday schedule and is in-person at the Chestnut Hill showroom, with compensation

Qualifications

• Proven experience managing people in retail or direct-to-consumer sales.
• Strong leadership abilities with capability to inspire and develop a high-performing team.
• Excellent business acumen with the ability to analyze data and make strategic decisions.
• Exceptional communication skills, both written and verbal.
• Robust CRM software experience.
• Entrepreneurial spirit and self-starter mindset.
• BA degree or equivalent, preferred.

Responsibilities

• Lead and mentor a team of Customer Experience staff to meet quarterly sales targets.
• Own showroom operations and drive improvements in service and efficiency.
• Provide training, coaching, and performance feedback to develop the team’s skills.
• Conduct in-person customer appointments and present jewelry in a luxury environment.
• Collaborate across departments to drive growth and customer satisfaction.

Skills

Leadership

Communication

Data analysis

CRM

Business acumen

Entrepreneurial spirit

Team management

Education

BA degree or equivalent

Job description

Brilliant Earth is seeking a highly motivated Store Manager for our Chestnut Hill showroom in Massachusetts. This role concentrates on leading a Customer Experience team to meet and exceed sales targets while delivering luxury customer service in a retail jewelry environment.

You will recruit, coach, and retain top talent, own store performance, and implement efficient operations. The position requires a Tuesday–Saturday schedule and is in-person at the Chestnut Hill showroom, with compensation