Luxury Jewelry Showroom Manager – Customer Experience Lead

Brilliant Earth; Pasadena (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Medical, Dental, and Vision

Giving Back and Volunteer Opport.

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth is seeking an Assistant Manager for our Pasadena showroom to lead a Concierge and Jewelry Consultant team, delivering a premium customer experience. The role focuses on training, coaching, and achieving sales and customer experience goals in a high-end jewelry environment.

The ideal candidate will have retail leadership experience, strong CRM skills, and a passion for creating memorable luxury experiences. This is a full-time, in-person role with a Sunday-Thursday schedule.

Qualifications

• BA degree or equivalent preferred.
• Experience managing people in retail or direct-to-consumer sales.
• Strong focus on delivering luxury customer experience.
• Highly organized with execution and problem-solving skills.

Responsibilities

• Recruit and manage a Customer Experience team to hit sales targets and KPIs.
• Maintain a high-standard showroom and office operations for luxury service.
• Guide customers through purchasing decisions, including diamond options and custom designs.
• Respond to inquiries via phone, email and live chat, maintaining premium service.
• Lead in-person appointments in our private showroom to create personalized experiences.
• Design and implement efficiency improvements in policies and procedures.
• Collaborate with operations, merchandising, marketing and HR to meet goals.

Skills

Team leadership

CRM software experience

Retail/direct-to-consumer sales

People management

Customer experience

Education

BA degree or equivalent

Tools

CRM software

Job description

Brilliant Earth is seeking an Assistant Manager for our Pasadena showroom to lead a Concierge and Jewelry Consultant team, delivering a premium customer experience. The role focuses on training, coaching, and achieving sales and customer experience goals in a high-end jewelry environment.

The ideal candidate will have retail leadership experience, strong CRM skills, and a passion for creating memorable luxury experiences. This is a full-time, in-person role with a Sunday-Thursday schedule.