Luxury Jewelry Sales Consultant (In-Store & Virtual)

Brilliant Earth; Baltimore (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diversity & Inclusion

Wellness Spending

Tuition Reimbursement

Employee Discount

Sales Incentives

Mental Wellness

Giving Back

Medical, Dental, Vision

401k Match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth is seeking a Jewelry Consultant in Baltimore, MD to deliver an exceptional in-person shopping experience. You’ll guide customers through luxury product lines, appointments, and walk-ins, aiming to exceed sales targets with personalized service.

You’ll work a full-time schedule including weekends, represent our mission for a sustainable, transparent jewelry industry, and enjoy benefits and a strong onboarding program designed to help you grow with the brand.

Qualifications

• Must be able to work a full-time schedule including weekends.
• This role is in-person at our Baltimore location.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sales appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Job description

Brilliant Earth is seeking a Jewelry Consultant in Baltimore, MD to deliver an exceptional in-person shopping experience. You’ll guide customers through luxury product lines, appointments, and walk-ins, aiming to exceed sales targets with personalized service.

You’ll work a full-time schedule including weekends, represent our mission for a sustainable, transparent jewelry industry, and enjoy benefits and a strong onboarding program designed to help you grow with the brand.