Luxury Jewelry Assistant Store Manager | Client Experience

Leap Inc; Boston (MA); Presencial; USD 36.000 - 44.000; Jornada completa

Descripción de la vacante

Grown Brilliance, a luxury jewelry boutique powered by the Leap Platform, is seeking an Assistant Store Manager to lead on the sales floor and elevate the client experience in our Boston boutique.

You will partner with the General Manager to drive sales, mentor a high-performing team, coach on clienteling and CRM, and ensure operational excellence with a polished, personalized service standard.

Formación

• Emerging retail leader with a passion for luxury, relationship-driven selling, exceptional service, and team development.

Responsabilidades

• Partner with the General Manager to achieve sales and key business objectives.
• Lead by example through relationship-based, consultative selling and exceptional client engagement.
• Monitor performance, identify opportunities, and translate insights into actionable strategies.
• Support initiatives that drive client acquisition, retention, repeat business, and boutique growth.
• Deliver a personalized, high-touch experience from discovery through purchase and post-sale follow-up.
• Build meaningful client relationships through thoughtful discovery, attentive listening, and genuine connection.
• Coach the team on clienteling, outreach, appointment setting, follow-up, and CRM engagement.
• Support private appointments, special occasions, events, and elevated selling experiences.
• Handle high-touch client interactions with discretion, professionalism, and sound judgment.
• Recruit, onboard, coach, and develop team members through feedback and hands-on leadership.
• Cultivate accountability, collaboration, and service excellence.
• Coach on product knowledge, client discovery, storytelling, relationship building, and selling.
• Partner with the General Manager on performance management and talent development.
• Represent the brand in the local community through partnerships, events, and client activations.
• Oversee daily boutique operations, including inventory, merchandising, scheduling, shipment handling, opening/closing, and compliance.

Descripción del empleo

Grown Brilliance, a luxury jewelry boutique powered by the Leap Platform, is seeking an Assistant Store Manager to lead on the sales floor and elevate the client experience in our Boston boutique.

You will partner with the General Manager to drive sales, mentor a high-performing team, coach on clienteling and CRM, and ensure operational excellence with a polished, personalized service standard.